Team Leader - IT Support Desk
Helpdesk Team Leader - to c£32,000 - Based Preston
This progressive and innovative MSP & IT Technical Solutions provider is seeking to recruit a Support Desk Team Leader to manage a small team who provide 1st/2nd line support to a variety of clients. In a hands-on role you will be responsible for ensuring that Client SLA’s and Helpdesk KPI’s are met/exceeded and resolving escalated support issues.
You will be expected to review current procedures and escalation processes and make recommendations for improvement.
With previous Team Leading and 2nd / 3rd line support experience you will possess excellent troubleshooting and communication skills, be a team player and very customer focussed.
Your technical skills should include a wide range of Microsoft technologies inc
- Windows Server 2008 - 2016 (19)
- Active Directory admin
- MS Exchange admin (hosted /on prem)
- O365 - set up, portal etc
- Back-up technologies
- Firewalls / Networking (DNS, DHCP)
- Remote Desktop Deployment
Other skills of interest include: VMware, Hyper-V, Linux (SUSE), Network Monitoring, Azure, SQL Server, Printer set-up.
This is an excellent opportunity to join a progressive company who can offer a challenging role with plenty of interest and variety. Based Preston
Salary: £28,000 - £32,000