Product Expert

Recruiter
Parkside Office Professional
Location
Berkshire
Posted
18 May 2019
Closes
21 May 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time

- Deliver excellent customer service that exceeds all customer's expectations
- Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
- Dealing with customer's orders and queries in a confident, efficient and professional manner
- Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)
- Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
- Matching the needs of the customer to the best product available, remembering ironmongery, up selling and stock levels.
- Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
- Resolving any customer issues/enquiries to a satisfactory conclusion.
- Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
- Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
- Ensure specific customer requirements are processed efficiently, promptly and to meet delivery promise.
- Ensure all promises made to customers are realistic, achievable and are completed.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.Parkside Recruitment is an Equal Opportunities Employer.

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