Customer Research Officer - FTC - Salary of £30k - £36k

Bond Williams
18 May 2019
21 May 2019
Contract Type
Full Time

Customer Research Officer - FTC until December 2019 - Salary of £30,000 - £36,000
Our client, a leading business based in Poole are currently looking to recruit a Customer Research Officer to join their team on a Fixed Term Contract until December 2019. You will manage, undertake and provide quality assured, accurate and effective social and market research and measurement projects.

  • Discuss, negotiate, scope and agree a range of quantitative measurement and research briefs to understand and monitor the customer and supporter experience.
  • Manage, design, undertake, analyse and insight, meeting the requirements of clients, service standards and timescales agreed, and ensuring on-going client satisfaction.
  • Manage, develop and deliver customer, staff and volunteer surveys, customer panels and focus groups, working effectively with research agencies and participants.
  • Tender, commission and project manage any measurement and research projects conducted by external agencies.
  • Develop and maintain standard operating procedures for customer measurement and research.
  • Effectively build and manage successful relationships with current and potential measurement and research clients and stakeholders.

Experience Required:

  • Good working knowledge and experience of using Microsoft Excel.
  • Proven knowledge of and experience in customer management across multiple teams and touchpoints, conducting multiple quantitative and qualitative research projects.
  • Experience of managing multiple projects for multiple clients / stakeholders.
  • Good written and verbal communication skills.

If you are interested in the Customer Research Office role or would like more information, please submit a copy of your CV.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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