We are looking for a Lead Technician to join the team of a fast-paced manufacturing business located in Newport.
You as a Lead Technician will be working closely with the Management Team in supporting with customer care.
Responsibilities of a Lead Technician:-You will be reporting to the Customer Care Manager and leading small teams of technicians and contractors, taking over individual and group projects-Ensuring that full Health & Safety and PPE is being used accordingly and closely supervised -Making sure that that all faults and builder-discrepancies are reported accordingly -Listening to customers, and dealing with their complaints and queries-Attending relevant training courses for personal and professional progression-Monitoring the conduct and competence of technicians and contractors
Skillsets of a Lead Technician:-Due to the levels of communication required for this position, a level of written English and ICT skills are essential-Good time management-Must be comfortable with managing small teams of people from one to ten-A level of customer service and ability to communicate politely in a way to represent the business
Benefits of a Lead Technician:-Up to 10% bonus salary on level of performance-Company Van-Company Mobile and Tablet-Company expenses credit card
Atlantic Resource has a fair and comprehensive selection procedure. It is our policy that there should be equal opportunity for and no discrimination against applicants on the grounds of gender, race, religion or belief, nationality, colour, pregnancy and maternity, sexual orientation, disability, age, marriage and civil partnership, union or non-union membership, socio-economic background or being a part-time or fixed term worker.