IT Technical Support Engineer

Recruiter
Oakford Technology Ltd
Location
Devizes
Posted
16 May 2019
Closes
21 May 2019
Contract Type
Permanent
Hours
Full Time
Job Title: IT Technical Support Engineer Location: Potterne , Devizes. Generous b enefits including : £23 ,000 - £25 ,000 per annum 24 days paid holiday + Bank Holidays (rising with length of service) Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Employment anniversary awards Company funded social events Laptop and mobile phone Company c ontributory pension scheme Job type: Permanent Oakford is a substantial Cloud and Managed Service Provider supplying technical services from our bases in Wiltshire and Dorset. We are looking for a number of friendly new faces to join our growing team of 60 professionals. The Technical Support Engineer ro le is a varied and challenging role that can be both office and customer site ; The role involves visiting customer sites on a regular and adhoc basis to provide high quality support, installation and other project ; You will work closely with other teams within Oakford with the aim to provide strong technical solutions to problems. There is an expectation to be technically strong and conversant across a number of technologies such as virtualisation, Windows Server, Office 365, networking, security and cloud technologies whilst being commercially astute . Organisational Context : Oakford is a substantial Cloud and Managed Service Provider supplying technical services from our bases in Wiltshire and Dorset. We are looking for a number of friendly new faces to join our growing team of 60 ; We are among the Elite in our indus try and pride ourselves on our i nteg rity, knowledge and experience. We have a great reputation and are consistently growing our business and we have seen no impact fro m the current economic climate. We are already the largest provider of services in this geography but are looking to improve our support and relationships with these accounts while growing more business in the area. The successful candidate will work with a high degree of autonomy within a small team. While self-sufficient, the candidate will need to be aware of the skills of other team members and use them if required, while at the same time being available to assist in his or her area of greatest expertise when requested to do so by other team members. We offer great opportunities to learn new skills and with our sound growth the prospects for career advancement are excellent. Candidate Profile : Typically the candidate might be a graduate from an IT course at University or c ollege but will certainly have 2 or more year’s relevant IT support experience dealing with customers face-to-face. Work will be hands-on, in a fast paced, customer service-oriented environment. The candidates should be hungry to succeed in their new role and willing to learn. They should relish working with new technologies and challenges, and demonstrate an ability to learn quickly. They should have a highly professional manner. They will be astute at setting customer expectations, and ensure that the customer is always satisfied with the job that has been done. They must be polite and patient with all types of users and be meticulous in ensuring the security of our customers’ data and technology assets. The candidate must be a self-starter and able to work on their own as necessary as well as work with colleagues. The candidate must be able to drive . An Enhanced DBS check of the successful candidate will be undertaken and it is a requirement of the post that a clean DBS check is maintained. Dimensions of the Role : The candidate will work based from our wonderful HQ in Potterne , near Devizes with regular visits to local customer sites and occasionally other locations. This is an overview of what the job will entail but it is not an exhaustive list - Provide on site technical support to our customers - Provide telephone and email based technical support to our customers - Manage issues flagged by our Monitoring Software - Perform various system administration tasks on customer site – eg instal lation of new systems, resolve technical issues - Help to maintain a mutually beneficial and positive working relationship with customers - C ommercial awareness of the benefits of common busi ness technologies is expected - A strong interest in IT - Logical approach to problem solving - Able to identify when a problem may require escalation - Excellent time management and priority determination skills - Polite and constructive whist dealing with all customers - Maintain a high standards of work and professionalism - Ability to work unsupervised and diligently - Personal determination to increase knowledge and competences - Team working skills Requirements of the Role : In order to apply for this role you must have the following experience - 2+ years experience of delivering 2 nd line technical support to clients - Industry Qualification eg CompTIA, Microsoft, Cisco etc. - Microsoft Windows Server 2012 or 2016. - Virtualisation - Hyper V orVMWare - Networking - Backups - Office 365 - VoIP - Linux - Mac / iOS

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