Collections Analyst

Hays Specialist Recruitment Limited
16 May 2019
19 May 2019
Contract Type
Full Time

Collections Analyst | Leicester | £32k FTC

The Role
Evaluate and analyse data with the objective of ensure consistent work flow and development of additional collection strategies to maximise collections through the consistent reduction of aged debt.


  1. Analysing, and validating overdue debt to profile collections activity and performance metrics
  2. Daily Reporting and communication of collection metrics
  3. Preparation and submission of workflow requests to IT System Admin to ensure accurate and timely collections activity
  4. Oversee IT ticketing processes to ensure system up
  5. Review KPI to identify trends and opportunities for performance or business improvement
  6. Forecast collection and payment rates to assist business forecasting and collections strategy planning
  7. Profile aged debt to report on status and identify opportunities for additional collection opportunities
  8. Work closely with third parties to ensure accurate data and business priorities are clearly categorised by reason
  9. Review queries by reason, volume and value of aged debt to ensure business area are aware of priorities and impact of resolution
  10. Data cleansing activities to ensure that Salesforce is reflecting correct Credit, Dunning and Collector status
  11. Data analysis as required by the management group


  • Strong analytical and conceptual skills
  • Capability to work effectively with Stakeholders and Senior Management
  • Excellent oral and written communication skills, and experience of working with an internal cross-functional team.
  • Experience in using standard Microsoft Office tools
  • Ability to work at pace in a dynamic environment
  • Data collection and interpretation
  • Create and maintain Excel based models and dashboards
  • Provide professional customer service to all areas of the business
  • Excellent communications skills (written and verbal) with message alignment for the target audience.
  • Ad hoc business improvement activities and data analysis


  • An awareness of the tools and techniques associated and utilised in Business Analysis
  • Have worked in a similar Business Analyst role
  • ISEB or BCS certified business analyst
  • Experience of collections and financial industry
  • Customer volume analysis
  • Cost recovery based on data analysis

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

Similar jobs

Similar jobs