Service Management Coordinator

Recruiter
concept resourcing
Location
Huntingdon
Posted
16 May 2019
Closes
21 May 2019
Contract Type
Permanent
Hours
Full Time

Service Management Coordinator - Huntingdon

£20,000 - £28,000 per annum + Benefits

A Service Management Coordinator opportunity is now available in Huntingdon for a reputable client due to growth!

As part of a globally recognized organisation, who is a provider of large-scale business transformation solutions, you as the Service Management Coordinator will be assigned a high-profile customer as your client, who requires a "customer service-savvy" individual with the ability to:

  • Key point of contact for some smaller accounts for escalation and communication purposes
  • Identify where process gaps exist and work with business stakeholders to review and refine them.
  • Have a full understanding of my clients' Service Catalogue and full Service Capabilities
  • Attend customer meetings, sometimes onsite, where appropriate
  • Continually remain engaged with Service On-boarding function (Service Design, Pre-Sales, Service Transition) and the Service Operations teams to keep up date with their requirements, processes, procedures and systems

The ideal Service Management Coordinator will ideally have the following:

  • Strong customer facing skills
  • Effective verbal and written communicator
  • Ability to build rapport and relationships with internal and external Stakeholders
  • Puts attention to detail at the top of their priority list
  • Ability to work as an individual and as part of a large team
  • Competent on Microsoft Word/Excel/Outlook
  • ITIL Certification or equivalent (Desired)

On offer for this Service Management Coordinator opportunity, is a negotiable salary depending on your experience.

Interested? To find out more, please contact Dan @ Concept Resourcing on or email your CV for consideration!

SLA - Compliance - Service - Support - Reviews - ITIL - Delivery - Account - Project - Coordinate - Stakeholder

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