Salesforce CRM & Systems Manager

Recruiter
First Point Group Limited
Location
London (Greater)
Posted
16 May 2019
Closes
21 May 2019
Contract Type
Permanent
Hours
Full Time
First Point Group are currently recruiting for Salesforce CRM & Systems Manager to work in London, UK
Responsibilities: To lead on Salesforce CRM system administration for the organisation, including:Setting up new users, profiles, job rolesDeveloping and configuring Custom Apps, Objects Designing and amending page layoutsDesigning reports and dashboardsData ManagementStaff induction and trainingTechnical Support
Configure and manage external applications, includingXCD HRFonteva Membership and EventsSalesforce CPQ and Billing Pardot ClickTools SinglifyDocuSignGoCardlessConga Outlook for LightningZoomSurvey MonkeyNew Voice Media Contact WorldMobile CaddyMap AnythingSMS Magic
To liaise with other teams inside make sure they make best use of Salesforce and related applications to help them in their workMembership Services – Fonteva, Pardot, GoCardless, Salesforce CPQFinance – Fonteva, Salesforce CPQ & Billing, GoCardlessHR – XCD HR, SMS MagicStreetLink – New Voice Media, Mobile Caddy, MapAnything Pardot, Salesforce CPQ and Billing, Conga, DocuSignPolicy & Comms – Website, Pardot, Member Community, Clicktools, Survey MonkeySocial Investment – Singlify, GoCardless, Conga, DocusignIGP – Singlify grant managementCoopsys (IT support) – Outlook integration
Technical support and training
Provide technical support to other team members Provide training to new staff or systems and refresher training for existing staff or systems.Produce accessible and useful system documentation and training materials for the systems we use.Keep up to date on new Salesforce and related releases and developments.
administering and designing Salesforce CRM systems. In-depth knowledge of Salesforce product range Salesforce Certified Administrator Experience of planning and delivering projects on time and on budget to achieve specific outcomesAbility to plan and manage a workload with conflicting demands to meet deadlines and complete tasks. Ability to work independently, yet supportively within a wider team and to be able to work with a variety of internal and external stakeholdersExcellent written and verbal communication skills, including the ability to articulate IT solutions to groups, deliver training etc. Extensive experience of delivery of training in IT systems for non-technical staff Experience of supporting the other applications that we useExperience of working in the homelessness and housing sectorAdditional Salesforce certificationsEssential Willingness and ability to work outside normal office hours and travel within the UK Willingness and ability to work flexibly in response to changing organisational requirements If you are interested in applying please contact me at call +44 207 758 3977.


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