Software Engineering Team Manager
Software Engineering Team ManagerWho is Mastercard?We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleSoftware Engineering Team ManagerAbout the roleHelp the Engineering organisation deliver on the overall organisation goals by ensuring we have a highly engaged team with the necessary capabilities and attitude. Act as a mentor to technology professionals across a number of disciplines and skill levels, you will be an advocate for continuous learning and provide an environment where it is possible to achieve the highest levels of personal and group performance.Help to develop a culture that emphasizes autonomy, mastery, purpose and continuous improvement. At Vocalink we deliver products and services that are market leading and we can only do this because of our people.Role Duties• Work with department leaders and the HR business partner in the recruitment process to ensure we select, interview and hire great team members.• Ensure new team members receive the best on-boarding possible when they join the organisation.• Ensure all team members have regular one to one meetings to discuss their career, objectives, progress and performance. • Ensure all team members receive regular feedback on their performance so that they are aware of how they are performing at all times. • Ensure that high performers have a suitable mentor and a plan to accelerate their development within the organisation.• Ensure that low performers are aware of the areas they need to improve and have an improvement plan.• Make sure that team members are recognized for good performance and demonstrating behaviours in line with the organisation values.• Ensure all team members have a training plan and complete that training throughout the year.• Ensure all mandatory compliance training is completed on time. • Ensure all team members have clear objectives.• Ensure regular and clear communication to team members regarding departmental vision, goals and progress.• Ensure team members understand the clear link between their day to day work, their objectives and the goals of the organisation. • Act as a mediator and conflict resolution expert when challenges arise between people within the local organisation.• Ensure teams are working sustainably and are carefully balancing their work responsibilities with their life responsibilities.• Be a mentor to younger professionals, encouraging new learning opportunities to ensure they are meeting their professional and personal goals.• Regularly meet with representatives from the specialist on-site communities (such as product, agility, quality and engineering) to understand and help to eliminate challenges, and ensuring the communities are healthy.• Arrange and encourage active participation at regular on and off-site events (meet-ups, conferences) that help bring different technology communities together, ensuring that the Vocalink brand is well recognised and respected in the local market.All About you• Significant understanding of the concept of Servant Leadership and successfully applying this in practice• Excellent written and verbal communication skills• Excellent leadership and facilitation skills• Superb conflict resolution skills, with an ability to empathically gauge situations and diffuse tension through understanding and addressing individual needs.• Outstanding interpersonal relationship building and employee coaching and development skills.• Management experience in a team oriented organisation• General knowledge of employment laws and practices and employee relations.• Demonstrable experience in managing large teams of people• A transformative mind-set, willing to experiment and innovate in pursuit of achieving ever greater operational excellence.Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Everyone wants easier ways to pay;we invent them.Checkout lines are slow;we speed them along.Merchants want more sales;we give them data and insights.People need financial access;we connect them.Corporate purchasing is complicated;we make it simple.Commuters are busy;we speed them on their way.Governments need greater efficiencies;we help create them.Small businesses are virtual;we give them access to a world of buyers.Retailers want to fight fraud;we provide the tools.