IT Support Technician

Location
Milton Keynes
Salary
£18000 - £20000 per annum
Posted
17 May 2019
Closes
14 Jun 2019
Ref
00095374
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a leading British Time & Attendance company producing/supplying time recording software and hardware solutions. They are a dedicated team, looking to provide the best customer support to businesses nationwide. To sustain their growth and ever improve their outstanding service a new role has arisen to provide client support for their time & attendance products.

Permanent salary of up to £20,000 pa
Hours of work: 8.30-5.30 - Monday to Friday
Must have a full driving licence
Full product training given for the role of IT Support Technician

The Role
- To be an integral part of the IT team in supporting end users of the company's software and hardware
- Provide 1st/2nd/ line support on desktop infrastructure and Microsoft Servers
- Reporting to the IT Manager with both verbal and written reports as required
- Escalate issues as appropriate
- Identifying network issues and resolving them
- Network technologies such as LAN/WAN, DNS, DHCP, TCP/IP
- The IT Support Technician position will be at times very demanding and fast flowing

Key Responsibilities / Accountabilities
- Support clients in a timely, professional, positive and friendly manner
- Diagnose and repair hardware terminals in house
- Keep IT Manager informed of incidents that arise
- Provide technical and system support internally for the business
- Work on any additional projects or tasks to achieve business goals

Essential Criteria
- Knowledge of Windows systems
- Knowledge of basic networking principles (TCP/IP)
- Excellent communication skills (written and verbal)
- Excellent customer service skills both on the phone and face to face adaptable to all levels of profession
- Ability to translate technical language into user friendly information for clients with varying skills
- Good understanding and awareness of IT terminology
- The right candidate for out IT Support Technician should be a highly motivated, pragmatic and energetic team player with a positive can-do attitude

Desirable Criteria
- Proven analytical and problem solving skills
- Previous experience of working for a service provider
- Both hardware and software experience

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