Junior IT Technical Support Engineer
Job Title: Junior IT Technical Support Engineer Location: West Moors, Ferndown, Dorset Benefits : £18 ,000 per annum 24 days paid holiday + Bank Holidays (rising with length of service) Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Employment anniversary awards Company funded social events Laptop and mobile phone Company c ontributory pension scheme Job type: Permanent Oakford is a substantial Cloud and Managed Service Provider supplying technical services from our bases in Wiltshire and Dorset. We are looking for a number of friendly new faces to join our growing team of 60 professionals. The Junior Technical Support Engineer ro le is an entry level but varied and challenging role that can be both office and customer site ; The role involves visiting customer sites on a regular and adhoc basis to provide high quality support, installation and other project ; You will work closely with other teams within Oakford with the aim to provide strong technical solutions to problems. The role includes training and this may be the successful applicants first job in IT. Organisational Context : Oakford is a substantial Cloud and Managed Service Provider supplying technical services from our bases in Wiltshire and Dorset. We are looking for a number of friendly new faces to join our growing team of 60 ; We are among the Elite in our indus try and pride ourselves on our i nteg rity, knowledge and experience. We have a great reputation and are consistently growing our business and we have seen no impact fro m the current economic climate. We are already the largest provider of services in this geography but are looking to improve our support and relationships with these accounts while growing more business in the area. The successful candidate will work with a high degree of autonomy within a small team. While self-sufficient, the candidate will need to be aware of the skills of other team members and use them if required, while at the same time being available to assist in his or her area of greatest expertise when requested to do so by other team members. We offer great opportunities to learn new skills and with our sound growth the prospects for career advancement are excellent. Candidate Profile : Typically the candidate might be a graduate from an IT course at University or c ollege or will have had 2+ years experience in another ; The role includes training and we are looking for intelligent, diligent and friendly engineers that we can mould into excellent IT engineers within a couple of years. Work will be hands-on, in a fast paced, customer service-oriented environment. The candidates should be hungry to succeed in their new role and willing to learn. They should relish working with new technologies and challenges, and demonstrate an ability to learn quickly. They should have a highly professional manner. They will be astute at setting customer expectations, and ensure that the customer is always satisfied with the job that has been done. They must be polite and patient with all types of users and be meticulous in ensuring the security of our customers’ data and technology assets. The candidate must be a self-starter and able to work on their own as necessary as well as work with colleagues. The candidate must be able to drive . An Enhanced DBS check of the successful candidate will be undertaken and it is a requirement of the post that a clean DBS check is maintained. Dimensions of the Role : The candidate will work based from our office in West Moors with regular visits to local customer sites and occasionally other locations. This is an overview of what the job will entail but it is not an exhaustive list - Provide on site technical support to our customers - Provide telephone and email based technical support to our customers - Manage issues flagged by our Monitoring Software - Perform various system administration tasks on customer site – eg instal lation of new systems, resolve technical issues - Help to maintain a mutually beneficial and positive working relationship with customers - C ommercial awareness of the benefits of common business technologies is expected – knowing how to spot opportunities and pass them to account management for handling. - A strong interest in IT - Logical approach to problem solving - Able to identify when a problem may require escalation - Excellent time management and priority determination skills - Polite and constructive whist dealing with all customers - Maintain a high standards of work and professionalism - Ability to work unsupervised and diligently - Personal determination to increase knowledge and competences - Team working skills Requirements of the Role : In order to apply for this role you must have the following experience - 2+ years experience of working in a commercial environment - Some n etworking (wireless, LAN etc ) - Windows Desktop Operating System eg Windows 7 or Windows 10.