Service Delivery Manager

Team Jobs
15 May 2019
21 May 2019
Contract Type
Full Time
Service Delivery Manager / Head of Managed Services
Salary: Up to £40,000 per annum + Bonus + Excellent benefits and clear career progression and developing opportunities!

Are you a skilled Service Delivery Manager with a strong background in leadership and a passion for customer service? Would you be interested in joining a progressive, passionate company that will invest in you and support your career for the long-term?

A rare opportunity has arisen to join a market leading IT Solutions provider based in Christchurch. Due to a recent internal promotion, my client is now looking for a new Head of Managed Services/ Service Delivery Manager to join their business and continue to develop the success of the team.

This role offers a competitive salary depending on relevant skills and experience. The company offers extensive training and excellent career progression opportunities in line with business growth plans.

Required Skills:
*Demonstrable ability to lead and manage a team of over 20 technicians.
*Take on a wider customer service role including management of customer escalations
*Report to department heads/directors on any issue that could significantly impact the business Take overall responsibility for incident management and request fulfilment on the Service Desk Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc.
*Undertaking HR activities as needed
*Acting as an escalation point where difficult or controversial calls are received
*Producing statistics and management reports
*Representing the Service Desk at Senior Leadership Meetings
*Arranging staff training and awareness sessions
*Liaising with senior management
*Liaising with change management
*Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk
*Assisting analysts in providing support when workloads are high, or where additional experience is required
*Ensuring the service desk team meet the company set KPI's Accountability
*Leading, Managing and holding people Accountable
*Support Processes
*Support Delivery
*Service and System Recommendations
*SLA Delivery
*Internal IT

Vacancy Contact: Fadi Jawish, TeamJobs Bournemouth

Working Hours: Office based Monday to Friday 8:00 am - 5:00 pm OR 9:00 am - 6:00 pm (alternating weekly).

This a fantastic opportunity to join a growing and fast-moving business, if you are interested and would like to know more, apply now or contact Fadi Jawish At TeamJobs

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