IT Support Analyst (SQL)

Recruiter
Premier Group
Location
Aldridge
Posted
14 May 2019
Closes
21 May 2019
Contract Type
Permanent
Hours
Full Time
Role: IT Support Analyst (SQL) Location: Aldridge Salary: £22,000- £26,000 DOE A fantastic opportunity has arisen for an experienced IT Support Analyst (SQL) to join a leading organisation in Aldridge. The successful candidate’s primary function is to troubleshoot and resolve a variety of technical issues for clients using the company’s software applications and websites. Responsibilities: IT Support Analyst (SQL) •Engage with clients by telephone & email to assist with problem resolution and to keep clients fully informed of progression from logging to resolution. •Prioritise and manage workloads to ensure SLA’s are met. •Play an active role in continuous improvement initiatives. •Communicate effectively with other departments in the business. •Use Service Management System and other internal systems to log accurate and timely updates to issues. •Document technical activities in the form of knowledgebase articles, processes & procedures where appropriate. Skills and experience: •SQL Server – Strong knowledge of administering & troubleshooting SQL server (MUST HAVE) •Using SMS to run queries and other troubleshooting tasks •Perform Backup & Restore of databases & tables •Troubleshoot & fix issues •Windows OS – Good knowledge of administering & troubleshooting Windows OS (Desktop & Server) •Windows 7, 10 Desktop OS •Windows 2008, 2012, 2016 Server OS •Active Directory •Group Policy •Experience of application software release processes & procedures •Experience of software development cycle •Virtualisation •Networking If you are an experienced IT Support Analyst (SQL) looking for your next challenging role then please send your latest CV to or call Jenny Collin on 01217961888

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