Income & Accounts Officer - Homeless Charity

Launchpad Reading
11 May 2019
21 May 2019
Contract Type
Full Time

Income & Accounts Officer

Full time role, 37 hours per week Monday to Friday, no shift work, Central Reading

To £25k per annum depending on skills and experience; benefits include 7% employer pension contribution

Launchpad Reading is a registered charity for the homeless that helps some of Reading’s most vulnerable and disadvantaged people to turn their lives around and fulfill their potential.


Reporting to the Housing Manager, the Income & Accounts Officer is responsible for fully utilising the rent accounting software to ensure all housing related income is collected from tenants and for taking recovery action for tenants in arrears. The Officer will give information and assistance to help clients claim and receive their full entitlement to welfare benefits and ensure completion of relevant client paperwork. The role will require you to action arrears cases whilst ensuring that clear and comprehensive notes are always recorded; to recalculate rent accounts accurately to reflect any changes in circumstances; and take appropriate action to deal with breaches of debt related tenancy conditions. The postholder provides clients with accurate and appropriate advice and information about amounts payable and the payment options available to them and negotiates affordable repayment arrangements with current and former tenants to recover rent arrears.


The ideal candidate will have a flexible and responsive approach to managing the role. You will be pro-active and enthusiastic about the aims and services that Launchpad provides. As well as having experience of managing rent accounts and arrears caseloads; managing welfare and housing benefit claims; presenting court cases, co-ordinating housing maintenance for support services within a general needs or supported housing setting you will also have experiencewithin an income management role. Your experience of administration, co-ordination and working to deadlines will be highly relevant.

We are seeking candidates with a positive attitude who can communicate effectively and are highly motivated. Your literacy and numeracy (minimum GCSE standard, preferably A level), and strong IT skills (Word, Excel, Outlook) are a given. Knowledge of Rent & Accounting software are highly desirable. If you also have a relevant vocational qualification and knowledge of the social inclusion agenda including homelessness and local issues, this will give you a distinct advantage.

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