IT Support Engineer

Recruiter
IT Talent Solutions Ltd
Location
Winnersh
Posted
11 May 2019
Closes
21 May 2019
Contract Type
Permanent
Hours
Full Time

IT Support Engineer required for my client based in Winnersh, Reading for a permanent role paying £22-25k

The role is full time for 35 hours per week.

The role will involve

  • Install, maintain & support PC’s, laptops, PDAs, tablets, internal telephone system, printers and other peripherals
  • Identify trends / Common issues
  • Identify training Requirements
  • 1st/2nd line support and escalating as required.
  • Work with 3rd Line to carry out line troubleshooting and Projects
  • Manage & assist with company/office moves, packing and unpacking computer equipment as required

Experience Required

Customer service skills, able to create and maintain relationships with users

Good knowledge of PC/Laptops/ and Tablets (Apple/Android)

Experience of automation systems for deploying PC/Laptops/tablets.

Basic knowledge LAN/WAN networking (TCP/IP), email gateways

PC/Laptop build & configuration including experience of Windows 7/8

Configuration of Microsoft Office Professional 2007 or above

Administration/Implementation Knowledge of Windows server (2K3 and above), Active Directory, Microsoft Exchange (2007)

General Task Management & Administration, change control management, experience in working in an ITIL environment a distinct advantage

Remote access management, experience of SonicWall an advantage

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