IT Support Engineer

IT Talent Solutions Ltd
11 May 2019
21 May 2019
Contract Type
Full Time

IT Support Engineer required for my client based in Winnersh, Reading for a permanent role paying £22-25k

The role is full time for 35 hours per week.

The role will involve

  • Install, maintain & support PC’s, laptops, PDAs, tablets, internal telephone system, printers and other peripherals
  • Identify trends / Common issues
  • Identify training Requirements
  • 1st/2nd line support and escalating as required.
  • Work with 3rd Line to carry out line troubleshooting and Projects
  • Manage & assist with company/office moves, packing and unpacking computer equipment as required

Experience Required

Customer service skills, able to create and maintain relationships with users

Good knowledge of PC/Laptops/ and Tablets (Apple/Android)

Experience of automation systems for deploying PC/Laptops/tablets.

Basic knowledge LAN/WAN networking (TCP/IP), email gateways

PC/Laptop build & configuration including experience of Windows 7/8

Configuration of Microsoft Office Professional 2007 or above

Administration/Implementation Knowledge of Windows server (2K3 and above), Active Directory, Microsoft Exchange (2007)

General Task Management & Administration, change control management, experience in working in an ITIL environment a distinct advantage

Remote access management, experience of SonicWall an advantage

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