Customer Support Engineer

Up to £18000 per annum
14 May 2019
11 Jun 2019
Recruitment Genius Ltd
Public Sector
Contract Type
Full Time
This company is a global provider of Voice of Customer software solutions. They are passionate about connecting businesses to their customers.

Their multi-channel feedback solutions enable rapid operational recovery and deeper insight that drives improved customer experiences for some of the largest public attractions and facilities in the world, including Merlin Entertainments who operate Alton Towers, London Eye, Madame Tussauds (and another 100 attractions worldwide) and LAX, Houston and Atlanta Airport, the busiest airport in the world.

You'll be providing first-line support to our customers worldwide following defined troubleshooting guidelines, and logging any issues requiring further investigation by the support team.

Daily duties would include -
- Assembling, packaging, and arranging shipment of hardware.
- Running and producing reports on a regular basis for customers, and formatting/analysing data in Excel, etc.
- Updating their Survey Workflows via XML and online platforms.
- Participation in the on-call rotation for out of hours Support as assigned, which will require occasional weekend remote work.

Required skills
- Excellent verbal and written skills. Must be able to communicate effectively with customer and be able to present technical information and instructions in user-friendly language.
- Good time management and organisational skills and an ability to prioritise and report on a varied workload.
- A solid general technical understanding and ability to learn and adapt quickly to new technologies and browser-based/iOS/Android/PC-based systems.
- Must be capable of heavy lifting, and maintaining/using basic tools and equipment.
- Knowledge of Microsoft Office (Outlook, Excel, Word, etc).
- Basic understanding of logical operators
- Full valid driving license and own car (mileage is paid when required for customer visits, etc).

Salary and Benifits.
- £18,000 per year
- 25 Days annual leave and Bank Holidays included
- Annual parking permit

They are located in Bournemouth town centre, with a 2 minute walk to the high street.

*No Agencies

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