Accomplish Today Ltd
10 May 2019
21 May 2019
Contract Type
Full Time
Your role means that you are expected to lead by example and to be a champion of Operational Excellence, Customer Care and Personal Development. You are expected to:

  • Promote the vision, values and culture of the business within the team and, where necessary externally. This may include writing articles, guides, press releases, blogs and public speaking.
  • Continuously develop your own knowledge and skills
  • Promote your passion for the benefits of a quality based management system. You will be expected to display a working knowledge of the ISO 9001:2008 standards
  • Promote your passion to drive the team forward by embracing change. You will be expected to display a commitment to gaining customer feedback to drive change and continuous improvement
  • Promote your passion to embrace technology to drive productivity. You will be expected to use and display a reasonable working knowledge of our software systems
Client Management

  • Know your clients. Build long term relationships with clients, ensuring that you communicate regularly with them in a pro-active manner
  • Ensure all targets for client referrals are exceeded. Apply the referral policy and ensure client meetings are carried out and feedback obtained
  • Manage the compliance cycle for all allocated clients ensuring all statutory deadlines are met and internal SLA’s exceeded.
  • Provide on-going, unsolicited proactive advice on a regular basis
  • Work with New Client Administrator and Credit Control to ensure that clients’ fees are paid and no client is added to the “Suspended work & invoicing list”. No work is to be carried out on clients owing two months fees or more
  • Work with the New Client Administrator to manage the billing cycle of the client and follow procedure to have credits raised, invoices stopped if necessary
  • Work with the team to continually measure, examine, develop, re--engineer and implement the continuous improvements of accountancy operations, systems, procedures, service levels and policies in order to improve productivity, effectiveness and profitability of the operation
  • Ensure you maintain knowledge of relevant legislation in order to ensure that the services provided to clients meets the regulations including IR35, MSC, Personal and Company Taxation, HMRC Rules & Regulations, Company Law and Reporting and Money Laundering Regulations
  • Ensure that all agreed performance measures are reviewed and measured on a monthly basis with defined action plans to achieve or exceed the targets
  • Ensure your Performance Development plan is reviewed at least quarterly with Operations Director

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