1st Line IT Technical Support Engineer

£18000 - £24000 per annum
10 May 2019
07 Jun 2019
Recruitment Genius Ltd
Contract Type
Full Time
This company is a fast growing technology company in the security industry that manufactures and supplies an impressive range of electronic access control solutions and software.

They sell their solutions to a network of trade partners both in UK and overseas markets who in turn install the products in a wide range of applications including; Schools, Colleges, Hospitals, Airports, Ports, factories, offices etc. Their Solutions have their own software and hardware is installed in windows environments with MS Access/MS-SQL.

They are looking for a Technical Support Consultant to handle both client software/hardware support queries as well as their in House IT support requirements on a full time basis. The role would also involve supporting the sales team with answering pre-sales questions and system design, quotes and assisting customers in designing and purchasing solutions.

About You:
The successful candidate will have at least some previous experience of IT support roles. Excellent oral and written communication skills are essential, as is the ability to communicate effectively within a close-knit working environment. Applicants must be able to demonstrate confidence in dealing with complex technical support requests and show an ability to solve any issues quickly and efficiently.

Desirable skills:
- Experience in a customer technical support environment
- Knowledge of access control systems
- Excellent problem solving abilities/ good fault diagnosis skills
- Knowledge of Microsoft windows operating systems, servers etc
- IT network knowledge (TCP/IP)
- Experience with MS access and MS -SQL (Management studio)

The ideal candidate will have a strong work ethic and will be prepared to work extra time if a critical situation is demanding a resolution. The candidate must have a desire to learn and adapt quickly in a small business environment and willing to put in the time and effort to learn about their solutions back-up by their training.

If you like a challenge and you have a passion for technology with a drive to succeed, then this is the job for you.

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