Front of House Apprenticeship | Sunbury

Everyone Active
08 May 2019
21 May 2019
Contract Type
Full Time
Front of House Apprenticeship - Sunbury Leisure Centre
We are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers. The job will involve: • Ensure that the reception, and associated offices and storage area are kept clean and free from clutter. • Ensure all customer information is readily available • Undertake duties as per the standard operating procedures laid out in The Everyone Active Management System. Offer a warm and friendly welcome every time and deliver a customer experience that generates customer compliments. We will want you to listen, value and respond to all comments made by customers. Your duties as Receptionist Apprentice will include: • Start shifts on time • Wear uniform as per the company standard • Ensure that the ‘Customer Care’ and ‘Bookings and Reception’ standards are delivered consistently as per the company procedures. • Deliver a customer experience that generates customer compliments • Ensure knowledge of Site programmes, activities and special offers • Ensure all ‘bookings and reception’ enquiries are dealt with in an efficient and effective way. Service Development • Financial transactions are complete without error Promote 3 minutes of activity 5 times per week by providing a wide range of quality activities. • Ensure all enquiries are dealt with using sales system as laid out in the companies’ standards. • Recognise opportunity of sales through enquiry • Promote the concept of 3 minutes of activity 5 times a week. Provide dedicated, qualified, well trained colleagues to support customers and make their Visits enjoyable. • Attend Meetings as required • Undertake Training as required. • Help develop new members of the team This is a full-time position and you will be required to work a minimum of 3 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool. The programme is 12-15 months in duration and you will be employed on a fixed term 12-15 month contract. On successfully completing your Apprenticeship we would expect to be able to offer you continued employment and development opportunities.
Requirements and Prospectus
Desired skills

Candidates must be confident and approachable with an interest in wanting to work within a customer focused role.

Personal qualities


Qualifications required

No previous qualifications required.

Future prospects

Possible progression onto further qualifications and a full time job

Training to be delivered

Customer Service Practitioner Apprenticeship Functional Skills in Maths Functional Skills in English Functional Skills in ICT

About the employer
Sports and Leisure Management was established in 1987 and is the longest established leisure contractor in the UK. Sports and Leisure Management Limited’s consumer brand is Everyone Active, which is the name that can be seen at over 15+ leisure and cultural facilities across the UK. We successfully manage these facilities in partnership with 45 different local councils. We pride ourselves on achieving excellent operational standards, driving up activity participation, maintaining service excellence and developing colleagues, all of which are marks of a successful company. SLM is the company behind the exciting brand Everyone Active; it’s the UK’s No 1 brand for activity. The vision is to be everyone’s first choice for activity and we will strive to encourage everyone to participate in 3 minutes of moderate physical activity 5 times a week.

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