Business Travel Consultant (Rail Expert)

Travel Trade Recruitment.
04 May 2019
21 May 2019
Contract Type
Full Time
PART TIME VACANCY!! My client is one of the industry leaders within Business Travel, well established with a growing portfolio of niche accounts. They are currently recruiting for an experienced Part Time Rail Consultant to join their successful Rail/Hotel Team. You will gather information from clients regarding their travel needs for European, Worldwide rail journeys or Ferry Travel - you will provide quotes and bookings. Exciting role for somebody with GDS experience in either Tour Operations or Business Travel looking for a new role, that offers part time, flexible hours.

Job Description:
*You will gather information from clients regarding their travel needs if any of their requirements involve a European, World Wide rail journey or Ferry travel, the Reservation Agent will call Rail Internal for a quote that can be added to their Flight or Hotel quote to be sent to their client.
*Action all Rail & Ferry queries.
*Answer queries and make reservations relating to tickets which are already issued.
*Action email quotes and queries regarding European & World Wide Rail and ferries
*Taking the opportunity to double check all booking confirmations against quotes and booking requests in order to provide both the best customer experience and keep errors to a minimum.
*Actively listen to Reservation Agents and proactively assist them in providing an excellent service to clients.
*Help Agents to ensure clients specific travel needs are met.
*Act positively to make the team successful and enhance morale.
*Actively contribute to achieve the SLA targets.
*Maintain the company standards in all areas of role.
*Continue to develop a thorough understanding of Rail and ferry, routings and services.
*Liaise with Supervisor and provide feedback in monthly updates.
*Handle quotes and queries mainly by phone, but also by email.
*Achieve individual and team targets.

Experience Required:
*Knowledge of the travel industry.
*Previous experience of working for an independent travel, youth/student travel, or marine travel specialist
*Knowledge of European High speed rail network
*Knowledge of UK rail network
*Knowledge of ferry routes
*Relevant customer service NVQ's and qualifications.
*Self-motivated and ambitious with a strong work ethic
*Able to work in a high-pressure environment
*High attention to detail whilst meeting quality and productivity goals

The Package:
*The successful candidate will earn a competitive salary( £19,000k - £21,000) DOE plus excellent benefit and eligibility to bonuses
*Great hours; Monday - Friday business hours
*Established and growing international business travel company with really great benefits!

To apply for this exciting opportunity, Business Travel Consultant, please call Gemma 01619236120 or email your CV to . Alternatively click 'Apply Now' below and follow our easy to view instructions below.

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