Case Manager

Alexander Hancock Recruitment Ltd
04 May 2019
21 May 2019
Contract Type
Full Time
Our Client is a market leader in its industry, respected and operating in a growth industry and due to expansion is looking to recruit a Case Manager

This role would suit someone who has a high standard of education, A levels or equivalent at least, with some experience from the legal/finance/insurance/financial services industry or a desire to work in such an environment and would be looking for a role that offers exceptional progression with a business that values its employees

Role and Responsibilities for the position of Case Manager:

Liaising with corporate customers and their agents via telephone and email to provide updates to ensure the successful progression of their claim.Chasing legal and financial information from clients and third parties via telephone and email to progress claims , along with any additional information required for the submission of the report.Cross referencing information received with that which has been requested by the Business Analysts and liaising with a variety of internal and external stakeholders to ensure accuracy.Thoroughly documenting activity on the customer management system (CMS) to ensure accurate record keeping.Develop and maintain knowledge of products and services.Answering and forwarding incoming calls.Requirements and experience for the position of Case Manager:

At least three years’ case handling experience in a similar role to ensure you can hit the ground running and make an immediate positive impact on the teamHigh level of customer service skills to effectively engage with a diverse range of companies.Attention to detail and robust organisational skills - including time management.Strong verbal and written communication proficiency.Exceptional interpersonal skills.Team working skills are essential along with a demonstrated ability to work collaboratively. with others from a wide range of backgrounds.Relevant telephone and administrative experience.Strong computer skills - data processing, typing, and internet research abilities.This company offer an excellent salary plus bonuses and an exceptional benefits package together with a fantastic work environment

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