Terminal Duty Manager

Line Up Ltd
04 May 2019
21 May 2019
Contract Type
Full Time
Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.

Role: Terminal Duty Manager

Salary: Competitive

Contract: Permanent, 42 hours per week, rotating shift pattern

Main activities of role: -

To lead the passenger services operation on behalf of the airport authority and promote an excellent passenger experience. To develop an open and positive relationship with all companies operating within the airport and manage the passenger service team to ensure they assist all parties to deliver a safe and pleasant airport experience.

Responsibilities: -

  • Manage and coordinate periods of disruption promoting passenger welfare and be part of any required crisis response team
  • Ensure all H&S protocols are followed, and all incidents and accidents are correctly investigated and resolved
  • Conduct H&S and Fire inspections and respond to any emergency or evacuation incidents
  • Promote ‘near-miss’ reporting and investigate any accidents
  • Respond to any first aid requests
  • Manage disruptive passenger incidents
  • Performance manage the Passenger Services Assistants
  • Complete daily/weekly/monthly reporting
  • Check cleaning standards always maintained
  • Work closely with immigration to manage and minimise queues
  • Investigate and respond to passenger complaints
  • Monitor check-in performance and passenger experience
  • Act as a point of contact for all concessionaires and contractors
  • Always promote service excellence and be a role model to other staff
If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation

Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

“Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow!”

This job was originally posted as www.totaljobs.com/job/86170393

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