CUSTOMER SERVICE REPRESENTATIVE

Recruiter
Murray Bruce
Location
London (Central), London (Greater)
Salary
Over 100k per Annum + Benefits
Posted
03 May 2019
Closes
03 Jun 2019
Ref
BIT05032019PAN
Function
Customer Service
Job Level
Entry Level
Contract Type
Permanent
Hours
Full Time

Job Summary

At Bitpanda we are seeking candidates for our customer service and sales positions that are energetic, outgoing, competitive and have great people skills. This position will initiate language translation & bitcoin trading online, purchasing bitcoin and support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a online to inform, assist and educate customers on how products work. All candidates must be well spoken and able to present him/herself to others in a professional manner.

Job Description

Bitpanda we are firm believers in the innovative power of cryptocurrencies and the blockchain technology. Our mission is to be the key driving force in the ongoing fintech revolution by providing easy-to-use, safe and trustworthy access to any digital assets for both new and experienced users.

You are in close contact with our users and help them with various problems and questions they have concerning Bitpanda, as well as handling user requests in multiple languages.

Field of activity

  • Assist Bitpanda users through our support channels (e.g. Zendesk)
  • Evaluate user feedback and feature requests
  • Translate user needs into new features for the platform
  • Draft content to optimise the user experience
  • Identify market needs and suggest process optimisations

What you should offer

  • Experience in using several cryptocurrency brokers/exchanges
  • Knowledge and interest in the field of payment providers and cryptocurrencies
  • Excellent writing and communication skills in English and any additional language is a welcomed bonus
  • Ability to follow processes and internal guidelines, as well as to work within set deadlines
  • Ability to work in a structured manner, within a team as well as independently

What to send

Motivation letter where you introduce yourself, explain why you are interested in working for Bitpanda in the position "Customer Support", highlight your knowledge with cryptocurrencies and why you think you are a good fit.

Note: Bitpanda offers an ensured salary according to the collective agreement and a possible overpayment depending on the qualifications

We are currently searching for a customer service representative. The ideal customer service representative must be proficient with all order entry functions and completion of process using purchase order requests from beginning to end. The customer service representative should also be proficient with shipping logistics, manufacturing, and have knowledge of computer systems, and handling customers with a high level of customer service. Bilingual Spanish candidates are highly preferred.

Job Requirements/ Qualifications

Requirements of a Customer Care and Customer Support Representative:

  • Must have great attention to detail.
  • Must be a team player.
  • Previous customer service and sales experience is a plus.
  • Must have strong communications skills.
  • Must be organized.
  • Must be personable and comfortable interacting with customers daily.

This Job is open to all candidates looking for Jobs!

Our Expert hiring manager Mr Murray Bruce Will train you and in few days you will be able to work with us.