IT Support Engineer - 2nd Line

£22000 - £26000 per annum
02 May 2019
30 May 2019
Recruitment Genius Ltd
Contract Type
Full Time
This is an opportunity to join a fast-paced Managed IT Service Provider based in the south west. With an award-winning track record for both growing and rewarding staff they are looking to add to their amazing team.

Working on a people first approach; they offer the highest level of respect and care to both their customers and their staff which sees them work in a fast paced and enthusiastic environment.

They believe in growing all their employee's, so they have dedicated training for everyone as well as open access to all levels of IT Technical support.

A 2nd line Role at this company is where the business IT work happens. Their 2nd lines will work on SME business networks and offer a high level of customer care. Additionally, working directly with the 1st line engineers to help train and guide them.

You will be rewarded with full trust and focus from the company and will be encouraged to train towards your own goals.

So, if you are an open minded and enthusiastic person who is looking to help, learn and have fun with IT then please apply.


- Providing IT Troubleshooting via Telephone and remote support software
- 2nd line Escalation from front line support engineers
- Logging of changes and support using internal CRM
- Providing high level customer care and building relationships with customers
- Documenting changes and infrastructure

Core Skills required:

- Windows Operating Systems 7 / 8.1 and 10
- Windows Server experience
- Active Directory & Group Policy.
- VMware experience
- Networking knowledge
- Microsoft Office 365
- Desktop, Laptop & Printer troubleshooting
- Management of Firewalls, switches and routers.
- Experienced in resolving software and hardware related issues.
- Strong problem-solving abilities
- Excellent Communication Skills

Desirable Skills:
- Cloud Technologies - Azure, AWS.
- IT Security
- Microsoft Certifications such as MCSE or MCSA
- 3+ years' experience previous experience within an IT Support role either internally or for an MSP


As a company with a strong culture that encourages a happy work life. They have a strong set of core values and work ethic to help a positive work environment.

- Relaxed and friendly company culture
- 21 days holiday plus bank holidays, increasing by 1 day every two years of service to a maximum of 25 plus bank holidays
- Celebrating you: Birthday and Anniversary gifts and a free company wide rendition of happy birthday!
- Points based daily rewards system
- Career development and training plans for all team members
- Weekly 1-2-1's
- Quarterly bonus scheme
- Childcare vouchers
- 5-10 days paid sick per year
- Private healthcare after 2 years' service
- Contributory pension scheme
- Free work wear
- Team challenges and prizes
- Regular company social activities (They call them Date Nights!)

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