Customer Service Executive

£18720 - £21000 per annum
02 May 2019
30 May 2019
Recruitment Genius Ltd
Public Sector
Customer Service
Job Level
Contract Type
Full Time
This is an opportunity to join a publishing services bureau who:
- provide quality services to professional publishers and they do it really well!
- work with some of the UK's most well-known publishers
- have been alive and thriving for 35 years
- are renowned experts - high quality, high standards
- encourage and reward hard work whilst aiming for the best work/life balance for every member of their expanding team
- are Investors in People accredited - their people are everything - if you're successful, they're successful

As a Customer Service Executive, you will be involved in the day to day handling of subscription orders for their specialist clients, with the potential to grow and develop a career within a publishing services bureau. You will be responsible for working on specific publisher titles, dealing with complex issues and liaising with members of other teams to ensure a top quality service is provided at all times.

Duties that are included are…
- Answering queries and processing orders over the phone
- Diarising inbound and outbound calls on the subscription database
- Processing requests received by post, phone, email and third party websites
- Investigating queries received from customers
- Handling customer payment details securely
- Reconciliation of financial data

A suitable candidate will have…
- A good working knowledge of Microsoft Word, Excel and Outlook
- Good spelling, grammar and command of English language
- Aptitude to learn new databases and software packages
- Good mathematical skills with the ability to understand accountancy procedures
- Confident and friendly telephone manner with the aptitude to handle complaints when required
- A proactive nature with the ability to identify problems and communicate these effectively
- Enjoy working in a fast-paced and sometimes pressurised environment
- Excellent attention to detail with the ability to resolve queries
- Good team player and inter-personal skills
- A willingness to be flexible and carry out extra duties outside normal role
- Due to their rural location own transport is necessary

What they can offer you…
- Superb career development; with opportunities to develop within a growing company
- Excellent working environment (modern, purpose built office set in the countryside offering free on site parking!)
- Extensive training both now and in the future to encourage and facilitate professional growth
- An attractive salary package based on experience and skills
- Four weeks paid annual leave and bank holidays plus a day off on your birthday!
- A company Perkbox subscription

Full time:
- Monday to Friday
- 40 hours per week
- Normal hours would be 9.00 am to 5.30pm with 30 minutes for lunch (except during busy periods when flexible hours will be required)

Part time hours considered - a minimum of 16 hours per week

Please note, they are based in Wethersfield, CM7, not Braintree.

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