Customer Service Executive

Location
Braintree
Salary
£18720 - £21000 per annum
Posted
02 May 2019
Closes
30 May 2019
Ref
00094888
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a publishing services bureau who:
- provide quality services to professional publishers and they do it really well!
- work with some of the UK's most well-known publishers
- have been alive and thriving for 35 years
- are renowned experts - high quality, high standards
- encourage and reward hard work whilst aiming for the best work/life balance for every member of their expanding team
- are Investors in People accredited - their people are everything - if you're successful, they're successful

As a Customer Service Executive, you will be involved in the day to day handling of subscription orders for their specialist clients, with the potential to grow and develop a career within a publishing services bureau. You will be responsible for working on specific publisher titles, dealing with complex issues and liaising with members of other teams to ensure a top quality service is provided at all times.

Duties that are included are…
- Answering queries and processing orders over the phone
- Diarising inbound and outbound calls on the subscription database
- Processing requests received by post, phone, email and third party websites
- Investigating queries received from customers
- Handling customer payment details securely
- Reconciliation of financial data

A suitable candidate will have…
- A good working knowledge of Microsoft Word, Excel and Outlook
- Good spelling, grammar and command of English language
- Aptitude to learn new databases and software packages
- Good mathematical skills with the ability to understand accountancy procedures
- Confident and friendly telephone manner with the aptitude to handle complaints when required
- A proactive nature with the ability to identify problems and communicate these effectively
- Enjoy working in a fast-paced and sometimes pressurised environment
- Excellent attention to detail with the ability to resolve queries
- Good team player and inter-personal skills
- A willingness to be flexible and carry out extra duties outside normal role
- Due to their rural location own transport is necessary

What they can offer you…
- Superb career development; with opportunities to develop within a growing company
- Excellent working environment (modern, purpose built office set in the countryside offering free on site parking!)
- Extensive training both now and in the future to encourage and facilitate professional growth
- An attractive salary package based on experience and skills
- Four weeks paid annual leave and bank holidays plus a day off on your birthday!
- A company Perkbox subscription

Hours…
Full time:
- Monday to Friday
- 40 hours per week
- Normal hours would be 9.00 am to 5.30pm with 30 minutes for lunch (except during busy periods when flexible hours will be required)

Part time hours considered - a minimum of 16 hours per week

Please note, they are based in Wethersfield, CM7, not Braintree.

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