Customer Support Advisor - Heathrow

£20000 - £21000 per annum
02 May 2019
30 May 2019
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
This company's mission is to excel in every interaction with their customers. Their values are trust, friendliness, ease of use and their commitment to sustainability.

There is excellent scope for progression within the wider business and the chance to work for a company that truly values their employees.

Employee wellbeing is at the heart of their core values and they hope to create a positive and productive environment where employees can thrive.

Reporting to the Customer Service Manager, the Customer Service Executive will be supporting their customers and partners to achieve their contracted service levels.

You will be the first point of contact - answering and redirecting any incoming calls therefore a friendly and confident manner is a must.

You will log and investigate all customer enquiries received either by phone or email, run regular adhoc customer reports and be responsible for a number of new customers from onboarding to 5th shipment.

The ideal candidate will be personable, professional and confident when communicating with clients and partners when receiving inbound contacts and when making outbound contacts.

You will be passionate about delivering excellent customer service, and be focused on the quality of work delivered with high attention to detail.

You will have excellent verbal and written communication skills and an understanding of the Microsoft Office Suite, to include Excel and Microsoft Word.

They offer a competitive salary, and a great team to work with.

They recognise that you spend more time at work that you do at home, so to compensate they offer a dynamic and informal work environment in a spacious, fun, open planned office in Hounslow. They have a table tennis table for your use at breaks, a Friday quiz and much more..

They are located close to Heathrow airport, ideal for those with a keen interest in plane spotting.

Hatton Cross is the nearest tube station, and is approximately a 10 minute walk.

There is plenty of free parking on site.

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