Service Desk Analyst

£20000 - £25000 per annum
29 Apr 2019
27 May 2019
Recruitment Genius Ltd
Contract Type
Full Time
This is an opportunity to join the fastest growing fintech outside of London. Thinking outside the box is something they relish, there are no bad ideas. They have got a flat structure, with no silos or protracted bureaucratic decision making. Most importantly, no big egos. their people get stuff done.

Based in the heart of Manchester City Centre, their office is easily accessible and a great place to work.

They are getting bigger and better every day. Help them write the next chapter in the company story.

Duties and responsibilities:
- Provide industry leading customer experience for their clients
- Go above and beyond - have a can-do attitude to delight customers
- Work diligently within the Service Level Agreements
- Log and track all queries
- Assist clients with using new product features
- Resolve client issues and queries in a timely manner
- Build rapport with clients and maintain high standards of relationship management
- Able to identify trends and common root causes
- Attend client meetings if required

About you:
- 1+ years in a similar role preferably customer facing
- Track record in problem solving and meeting SLA's
- Excellent communicator
- Capable self-starter able to work on own initiative
- Able to work under pressure and think creatively to troubleshoot
- Meticulous and highly organised approach to planning day
- Excellent telephone manner
- High standard of written English

You'll be rewarded with a competitive salary and benefits package, fantastic career progression, a great environment, and the opportunity to work for a fast-growing VC-backed FinTech company that is delivering innovative solutions that make a difference.

They have an easily accessible office, based in Manchester City Centre, close to all transport links (train, tram and bus).

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