Product Application Specialist

Location
Manchester
Salary
Negotiable
Posted
25 Apr 2019
Closes
23 May 2019
Ref
00094682
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
IT
Contract Type
Permanent
Hours
Full Time
An exciting opportunity for a Platform Product Specialists to act as a Subject Matter Expert (SME) for all platform products.

Responsibilities:

- Interface with Product Owners (PO), Project Managers (PM) and clients to influence the product's future direction
- Demonstrate product functionality accurately and completely
- Gather requirements, create technical specifications and communicate to the development teams effectively
- Attend daily stand-ups to help resolve, prioritise, or escalate client impacting bugs
- Proactively engage with Support and DevOps where product delivery outcomes may impact support processes or resources required to continue to support applications effectively
- Assist in preparing/conducting test plans and reviewing results
- Conduct onsite or online product training sessions with their customers
- Document new product features and update user guides
- Recommend product enhancements and updates to identify new business opportunities
- Regular training of the Sales and Marketing teams to keep them across the latest product functionality.
- Regular training of the Support and DevOps teams to keep them across the latest product functionality
- Stay abreast of trends in the marketplace to ensure the product's competitive position
- Stay abreast of industry security requirements to maintain the product's compliance

Required Knowledge, Skills and Abilities:

- Capable of solving or pre-empting problems
- Relationship and Customer management skills always delivering exceptional customer service
- Attention to detail for client experience and quality product
- Outstanding interpersonal skills and a positive attitude
- Articulate and well-spoken with excellent phone and email etiquette
- Ability to work autonomously and in a team
- Ability to communicate at all levels internal/external
- Demonstrate honesty and integrity at all times
- Skilled in the use of Microsoft products, including Word, Excel, PowerPoint and Project

Desirable Experience

- Knowledge of payments industry, credit card schemes and standards
- Familiarity with software design and development principles
- Demonstrated professional experience with practicing Agile techniques in a dynamic business environment.

Other job role requirements

- Domestic and international travel where required
- Other duties from time to time as required to support ADVAM's operational activities and services