Care Manager - Northampton

Recruiter
The Care Bureau Ltd
Location
Northampton
Posted
23 Apr 2019
Closes
28 Apr 2019
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time
Job Title: Registered Manager - Domiciliary Care Location: Northampton Remuneration: £26K - £30K per annum + Company Car / Car allowance and target related bonus Responsible For: Branch Staff, Carers / Supervisors The Care Bureau are looking for a talented Registered Manager passionate about quality care for our expanding Northampton branch. We are an independently owned Home Care Provider that have 8 branches throughout the Midlands. Operating since 1997, we have a wealth of experience in Domiciliary Care and a strong track record with CQC. Recently re-awarded Lead Provider status with Northamptonshire County Council, this means we expect this branch to grow further. We look for individuals that display strong organisational, interpersonal skills and a passion for care. We search for, and strongly consider, transferrable skills and substitute experience in the absence of an employment history of direct Domiciliary Care. We realise we work in a challenging sector, and our approach is to provide a working environment where the Registered Manager can focus on the delivery of the services. That is why we ensure supporting departments such as Recruitment and Compliance, Clinical Team, Quality and Regulatory Compliance enable our Registered Managers to focus on what is important, our Staff and Clients. We invest heavily in our systems to remove barriers for our Registered Managers in providing a great care experience. We are looking for an inspirational individual to take this Branch to the next level. If that sounds like you, then we would love to hear from you. Main Functions of the Position: Overall responsibility for the success of the branch in respect of budgets, targets, key performance indicators, staffing, quality, delivery of service, development of new business and profitability. Fully responsible for ensuring branch operations meet and exceed customer expectations. To be the Registered Manager for the purposes of the Care Quality Commission or equivalent. The Manager is responsible for all aspects of business and operational performance including but not limited to the following: Business and Operational Performance: Managing branch costs in line with annual budgets and forecasts. Responsible for branch Health & Safety, and Risk Assessment. Ensuring an adequate out-of-hours service is maintained. Ensuring adherence to company policies and procedures. Inspiring and leading the team to deliver high levels of customer satisfaction. Handling all customer complaints in line with the complaints procedure and in a timely manner. Business Development: Undertaking visits to prospective new clients and existing clients to grow the business. Proactively identify and develop new business sources. Maintain the profile of the company by attending meetings in the local social care environment. Quality Management: Achieve and maintain an acceptable quality standard as determined by internal and external audits, and monitor these standards to achieve consistent quality in line with company values, and to protect and develop the company brand. Manage and record all complaints and compliments. Ensure all activities and incident reporting is fully compliant with Health & Safety policies and procedures. Maintain contact with existing clients to ensure that high levels of care are being received. Manage and oversee a high standard of client care by ensuring that branch staff match carers to client requirements. Conduct introductory visits for new clients in line with the requirements of the National Care Standards and quality systems. People Management: Responsible for the management of direct reports, including training, development, supervision, conduct and performance, discipline and grievances, motivation and mentoring, and appraisal. Maintain agreed staffing levels within the branch by minimising turnover and ensuring effective recruitment, selection and induction of appropriately knowledgeable, capable and qualified staff in line with company recruitment policies and procedures. Provide effective leadership to staff to ensure high levels of performance and employee engagement. Manage the development of the team to ensure 'right people, right skills, right place'. Develop and maintain effective and appropriate communications with direct reports, peers and line manager. Ensure information is cascaded appropriately at all times. In addition to the above functions, employees are required to carry out such other duties as may reasonably be required. QUALIFICATIONS & EXPERIENCE Essential Experience of managing teams. Proven people management skills and experience. Computer literate Excellent understanding of English language both written and spoken Full UK drivers licence Desirable Graduate or NVQ Level 4 or Registered Manager's Award or equivalent. Understanding of the social care sector. Experience of working within a regulatory environment. Proven background of strong customer ethos and commitment to quality standards. Apply with a CV and Covering letter. INTERNAL CODE - INDSP / REC

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