Servicing Agent / Early Arrears / Collections

Recruiter
Source 4
Location
Berkshire
Posted
22 Apr 2019
Closes
10 May 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
It is the responsibility of the Servicing Agent to liaise and negotiate with customers to rehabilitate and provide solutions to their defaulted loans and mortgages.

Duties include:
- Carry out inbound post, email and telephonic duties
- Completing DPA checks (Data Protection Act)
- Handle standard queries and where appropriate, transfer non-standard enquiries to specialist departments
- Taking payments from customers and setting up Direct Debit instructions
- Accurately record contact onto the Account administration systems
- Respond to inbound calls and conduct outbound telephonic campaigns on defaulting accounts
- Negotiate repayment arrangements
- Accurately capture information to assess customer circumstances including customer Income & Expenditure information
- Ensure decisions are made in line with Special Servicing/Client Policy rules and Financial Regulations & Legislation.

Person / Experience Required

- Ability to work in within a fast paced, telephone based financial environment
- Positive attitude and resilient when faced with challenging situations
- To work as part of a team and manage change
- Answering a high volume of calls and maintaining a rapid response rate according to agreed standards

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview

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