Retail Supervisor

Recruiter
Unitemps
Location
Dudley
Posted
22 Apr 2019
Closes
10 May 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Role

Rootes Grocery Store at the University of Warwick are looking for a Supervisor to work on weekends (including some evenings) to ensure the smooth, efficient and effective running of the store in the absence of senior management.

Duties and Responsibilites

1) Supervise the running of the shop which will include:

- Organising rotas and working patterns of junior colleagues.

- Allocating work and particular tasks to members of the team, considering their experience, skills etc.

- Ensuring that the shop is adequately stocked at all times.

2) Ensure the responsible management of cash and finances throughout the duration of the shift, which may involve:

- Setting up tills at the start of the day and cashing up tills at the end of the day.

- Emptying tills and securing takings in the safe.

- Produce reading of day's transactions- either with security or in the overnight safe.

- Allocate float to each team member.

- Order change and resolve problems with tills (including returns and exchanges).

3) Customer Service Champion:

- Training and monitoring the quality of customer service levels delivered by colleagues.

- Dealing with problems, queries or complaints from staff or customers.

4) Receive deliveries, on a daily basis, ensuring that the correct items and quantities have been delivered.

5) Ensuring the shop is kept clean and tidy at all times being reponsible for:

- Health and Safety

- Security Issues

- Trading standards and Food and Safety standards

6) Opening and closing of the store- including key holding, collection and delivery.

7) Training colleagues in all store processes and procedures.

Skills and Experience

- Previous experience in retail or customer service at Supervisory level is essential.

- Candidates must be flexible in their working hours.

Additional Information

- HOURS:

University of Warwick term time:

Saturdays: 15:45 - 23:15

Sundays: 12:30 - 20:00

University of Warwick vacation period:

Saturdays: 12:30 - 20:15

Sundays: 10:00 - 17:15

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