Service Delivery Manager

Hays Specialist Recruitment Limited
23 Apr 2019
26 Apr 2019
Contract Type
Full Time

Seeking an experienced Service Delivery Manager to implement ITIL based structure to a growing organisation.

Service Delivery Manager
Reading, Berkshire UK
Up to £55,000 + Benefits

Your new company
We're a vibrant catering and events company with a passion for delivering healthy food and high-quality service which drives wellbeing across the UK. Our excellent reputation has built us a diverse user base ranging from cafes and restaurants to hosted events in some of the world's most iconic destinations.

We are investing heavily in our IT department to build a robust IT estate which provides the best possible service. As such, we now seek to appoint an experienced Service Delivery Manager to cultivate a process driven service culture and lead a service desk of 10 team members.

Your new role
You will become recognised across the organisation as a key stakeholder in our senior leadership team, working directly alongside our IT Systems Manager leading a technical management team of 2 who oversee our front-line service teams. You will create and implement a brand-new service strategy based on the ITIL framework which effectively delivers an impeccable service across our business. You'll inspire high standards of customer service in your teams whilst also managing external suppliers, reviewing existing contracts and ensuring close working relationships.

What you'll need to succeed
Your previous experience working as a Service Delivery Manager in an organisation which works closely with ITIL will prove critical to your success. You'll be provided with a 'blank canvas' to implement a process driven service environment from inception to completion and beyond. You'll need a collaborative approach to realise your ideas whilst your ITIL Certification will prove important in building credibility and achieving acceptance from stakeholders. We want our users to receive the best possible IT service and therefore need an approachable figurehead to lead this change.

What you'll get in return
We're offering an exciting opportunity with a respected organisation who are truly innovative in what we do. You'll be offered a very competitive salary and benefits package of up to £50,000 + benefits and the opportunity to make real change. You'll be supported with a closely-knit management team who are ready for change and cutting-edge systems and technology, housed in beautiful offices in Reading.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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