Technical Desktop Support Engineer T3 BUSS - Banking Sector

Global Technology Solutions Ltd
London (Greater)
22 Apr 2019
28 Apr 2019
Contract Type
Full Time
We have a fantastic opportunity for a Tier 3 Technical Desktop Support Engineer, who has experience working in the Banking industrial dealing within the Sales and Trading area.

The job role is an experienced desktop support specialist with a minimum of 5 years' software experience dealing with critical business systems in a front office environment, to work in a Sales and Trading area in accordance with SLA/OLA definitions and target Demonstrates high levels of customer care and behavior at all times.

The role is working a shift pattern, hours between 7am -7pm. 8 hr day, rota bases. There is a 10% shift allowance on top of the basic salary.

Responsibilities for the Tech III BUSS Desktop Support Engineer:

 Development and transition of IT products and sub-systems into end-user and operational environments.
 Level 1 testing and deployment of new software into the environment.
 Level 3 escalations for complex technical issues and root cause analysis.
 Effectively use and manage Service Now to handle and update calls.
 Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.

Skills Needed for the Tech III BUSS Engineer:
Experience working in finance industry, investment banking.
 Desk side support technical experience operating within a complex environment with demonstrable experience in providing third level technical support within a team.
 Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation.
 Broad understanding of professional financial management and project management techniques.
 Experience in the leadership of resources required in the delivery of small work packages.
 Broad Knowledge of undertaking projects in Finance Industry
 Excellent communication and interpersonal skills
 Well-developed negotiating skills.
 Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills.
 An excellent understanding of ITIL Service Support and Delivery disciplines and methodologies
 Experience using a help desk call management system
 Ability to work well under pressure and to tight timescales
 Excellent communication, interpersonal and customer care skills
 Strong Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN, Exchange 2007/10. MCSE qualification is desirable.
 5 Years minimum software experience dealing with critical business systems.

If you have the above skills and experience please apply now!

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Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

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