Luxury Retail Customer Service Manager

23 Apr 2019
26 Apr 2019
Contract Type
Full Time

Luxury Retail Customer Service Manager - Wembley - up to £30k

This is a once in a lifetime career defining opportunity for a Luxury Retail Customer Service Manager.

No really, it is. Why?

This business operates in a growing sub-industry that places the customer at the heart of its proposition. It's an industry that has been dogged by cowboys over the years. This business is anything but. With an investment portfolio worth several billion it's fair to say that they have got some ambition.

Today, they only have a few dozen people in their operation. It won't be long before they number in their many hundreds. Indeed their expansion plan is likely to take in many of the big cities across the UK.

This role, as a Luxury Retail Customer Service Manager, will be one of the first appointments at this level. Right at the start of the journey. The role will involve building long-term relationships with customers, this is not a transactional opportunity! You will need to use your strong communication skills as well as your ability to prioritise and solve problems as they arise to move the business forward. If you love providing a first class customer service in a premium/luxury environment that people flock to, then this is the role - think Apple, Tesla, Tiffany, Prada, Rolex, Bang & Olufsen.

Except it isn't the type of product that you think it is. Curious?

You? You'll be working for a customer focused brand as a Customer Services Manager, Store Manager, Assistant Manager or Luxury Sales Consultant. An employer that is famous for its values around people, leadership, relationship management, emotional intelligence, integrity and authenticity. Customer Service will be the top of your agenda and you will not be afraid to manage conflict, presenting solutions in the right way.

Still curious? Apply now.

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