Pilot Rostering Team Leader
This is a fantastic opportunity to join us as Pilot Rostering Team Leader. Leading your team, you will be responsible for the optimisation, compliance and efficient delivery of all TUI Airways & Northern region Pilots rosters for flying, training and non-flying activities.
The role will require you to drive continuous improvement and innovation across Pilot Rostering to maximise crew productivity, operational flexibility and cost saving opportunities along with leading, motivating and and developing the Pilot Rostering Team, ensuring consistently high levels of performance and provide a customer centric service for Pilot and Key Stakeholders.
What you will be doing
As Pilot Rostering Team Leader you will be responsible for the production of optimised rosters for TUI Pilots which are compliant with EASA/CAA requirements, company scheduling agreements and agreed timescales.
You will deliver optimal rosters for Pilots maximising productivity, flight coverage, operational flexibility and cost saving opportunities, this will also involve the effective rostering, operational delivery and documentation of all Pilot training requirements in accordance with regulatory compliance and company requirements.
The role will also require rostering management of all non-flying activity for Pilots ensuring optimised, efficient compliant rosters whilst effectively delivering Stakeholder requirements.
A key part of the role will be to drive continuous improvement and innovation across rostering processes and practices to deliver optimal productivity, optimisation and cost savings across all Pilot roster activities and you will proactively liaise and work with Key Stakeholders to provide a customer service that meets all their rostering needs for flying, training and non-flying activities.
In this role you will respond to Pilot queries and feedback, actively participating in Union forums, providing feedback, guidance, and support whilst presenting a balanced perspective of customer service and crew planning deliverables and provide effective communication channels, guidance material and training packages for pilots to enable regular feedback, influence change and support a greater understanding of crew rostering.
With responsibility to effectively lead, develop and manage the Pilot Rostering Team, you will ensure they have the knowledge, skills, and motivation to perform to a consistently high standard along with involving, inspiring and effectively leading change across the Pilot Rostering Team to challenge working practices, drive process improvements, implement new initiatives and deliver a high standard of customer service for our Pilots.
You will be responsible for providing feedback, training, guidance and support to champion a service centric culture within Pilot rostering and deliver optimal performance across the team along with responsibility for regulatory compliance, internal and external audit delivery of Pilot training records and documentation. This will involve ensuring that the Procedures Operations Manuals and Departmental Handbook accurately reflect the policy and procedures in place and that regular review and updates are undertaken in line with departmental changes and compliance with the Departmental Quality System.
You will ensure legality and quality checks across Pilot rosters and records to ensure regulatory and legal compliance and support the implementation of systems changes including input for specification of requirements, testing, training and implementation into live.
In this role you will be looked to actively encourage, cultivate & lead a team of change agents, be pro-active in the approach to change and embrace it as an when it occurs. You will also undertake all other duties as directed by the Crew Rostering Manager.
What we are looking for
- Proven and effective people management skills
- Proven track record in leading change and driving high performance
- Team worker with flexible attitude and ability to engender a strong team dynamic
- Clear and competent communicator
- Proven customer service skills
- Ability to interpret and understand EASA OPS Flight Time Limitations, Training Regulations and Industrial Agreements
- IT competent with ability to apply complex systems
- Previous experience of rostering system’s or Optimisers (desired)
Working within TUI group
TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.
It’s our people that make us number one.
TUI Group is the leading tourism business with over 67,000 employees across the world. The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more. At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. Join us now and shape the future of travel.
You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.
How to apply
Apply online, we just need a few details from you and your CV.
Applications close 3 May 2019.