Team Leader - Pension and Annuities Project

Momenta Operations Ltd
United Kingdom
21 Apr 2019
16 Jun 2019
Contract Type
Full Time

Team Leader - Pension and Annuities Project

Our client, a "Big Four" Professional Services firm, is looking for Team Leaders to join a new high-profile pension case handling project in Gatwick. This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry. You will be working with a high-quality team as part of a Past Business Review project related to retirement options.

Tell Me More

  • Start Date: April and May intakes
  • Location: Gatwick, West Sussex commutable from London, Brighton and Guildford
  • Rate: £240 per day
  • Duration: 6 months

The Benefits for You

You will be working on a project run by Deloitte, a globally recognised brand and one of the "big 4" global consultancy and advisory firms. You will be able to use your existing knowledge and experience to make a difference, as well as advance your career and develop new skills.

Your day-to-day activities will include:

  • Managing a team of individuals to consistently meet productivity and quality targets
  • Supporting team members achieve performance metrics through coaching
  • Overseeing the case review process, including data gathering, customer contact, decision making and redress calculation;
  • Liaising directly with management day-to-day
  • Creating a positive working environment within the team
  • Managing operational risk

What Knowledge, Skills & Experience We Need

  • Minimum 6 - 12 months experience of managing teams to deliver stringent targets within a call centre environment
  • A background in financial services and complaint handling is essential
  • Strong numerical and decision-making skills, with the ability to create MI reports
  • Proven strengths in leading, coaching and motivating a team.
  • Pension and annuity knowledge would beneficial
  • Ability to manage multiple activities and prioritise tasks
  • Confidence to escalate issues to leadership team
  • Pro-active approach and ability to identify solutions to operational challenges
  • Excellent stakeholder management and communication skills

Next Steps

To express your interest in this opportunity, don't delay; please click Apply now.

About us

Momenta are a market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your experience within the financial services industry. If you have the skills and experience for this exciting role then apply today and don't miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK. We also have new and exciting international opportunities in both Australia and New York

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