Operations Manager - United Kingdom Periodic Review
Job Title: Operations Manager - United Kingdom Periodic Review Corporate Title: Vice President Division: Operations Location: Birmingham Overview: Deutsche Bank is a client-centric global Bank. One that is leading change and innovation in the industry - championing integrity, sustainable performance and innovation with our clients, and redefining our culture and relationships with each other. Deutsche Bank's Client Lifecycle Management (CLM) team is a global, cross divisional function, the primary role of which is to perform Know Your Client (KYC) due diligence activities for new clients, while periodically reviewing and updating existing client relationships meeting internal KYC policy and procedures standards, and external regulatory requirements. Key Responsibilities: The successful candidate will be responsible for providing leadership of regularly scheduled current client review functions that impact or are run from the United Kingdom. The role will work closely with global peers and within global programmes to ensure that handoffs and dependencies across functions/regions are transparent and understood, and that operational targets are met. Ensure efficient delivery of periodic review files in a timely manner at a high level of quality Partner with business leaders to ensure all priorities are met within acceptable timelines Ensure an effective, embedded and consistently applied risk and control structure is in place Definition and measurement of Key performance and risk indicators to measure service performance and ensure strategy and quality targets are met Recruit and develop a team through coaching and supporting career aspirations, and addressing underperformance when needed Close collaboration with global functional heads in driving delivery of strategic deliverables Build and maintain strong working relationships with CLM Directors, Team Leaders, Lines of Business, Operations, Audit, Compliance, and Technology to ensure consistent quality delivery Provision of reports/communications for key stakeholders group as required Lead ongoing change initiatives and build/maintain a strong understanding of the relevant Deutsche Bank policies and regulatory environment Embed robust processes to adhere to Deutsche Bank best practice and to enable control and maintenance of quality Leadership and Team Building & Development Skills Adhering to and promoting the company values and ethical framework, ensuring that the team operates to the same code of conduct Leading an environment where people management and development is a top priority Brings diverse teams together to collaborate on topics in order to achieve optimal ideas and recommendations Driving the achievement of high performance overseeing effective career management, providing equitable opportunities, driving succession planning and talent management processes to ensure continuous development of people capability and delivery of results Acting as a role model for own team, communicating clear business directed deliverables at the beginning of the year, ensuring every team member has regular, continuous and constructive performance reviews, encouraging career development and mobility, nurturing talent and fostering diversity Representing Deutsche Bank on external forums, working with regulators as required Skills and Qualifications: Deep understanding of the regulatory environment affecting a global financial services firm Excellent managerial accounting skills with an attention to detail and ability to track and monitor a large budget and staff mix Ability to manage and control detailed metrics, financials, risks and issues Considerable change and project management experience Proven track record as a leader, able to work in virtual global teams and a matrix organisation Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organisational, prioritisation, decision-making, and conflict resolution skills Diversity, inclusion and mutual respect are essential elements of who we are. These values define the working environment we strive to create - engaging, supportive and welcoming of different views. We believe innovation stems from intellectual curiosity alongside the right mix of skills and talents. Therefore, we embrace a culture reflecting a variety of perspectives, insights and backgrounds. The company promotes equality of opportunity and encourages the development of all employees to their full potential. We are open to agile working arrangements - talk to us about flexibility and other initiatives we offer. We are an equal opportunities employer who seeks to recruit and appoint the best available person for a job regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and national or ethnic origins), religion or belief, sex or sexual orientation. We aim to treat all employees in a fair and consistent manner, promote good working relationships to encourage high standards of conduct and performance within a work environment free from harassment, bullying and discrimination. Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter.