Paralegal

Location
Northampton
Salary
Up to £18000 per annum
Posted
23 Apr 2019
Closes
21 May 2019
Ref
00094565
Contact
Recruitment Genius Ltd
Sector
Legal
Function
Operations
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a small, friendly legal business with a highly capable team who have a strong focus on their customers. They tell them they deliver a fantastic service which they ensure their employees enjoy delivering.

The position is a multi-disciplinary role with the applicant needing to be able to demonstrate high competencies and experience in phone-based tasks as well as skilled administrative duties.

Responsibilities:
- Receiving a high volume of inbound calls in regard to customers enquiring about the progress of their open case(s).
- Completing an accurate statement of account with customers about their mis-sold case(s).
- Liaising with banks/lenders regarding customers cases via telephone, letter and/or email.
- Replying to customers queries via phone, letter and/or email.

Skills and Experience:
- High level of computer literacy and be able to use multiple systems at any one time.
- Administration experience
- Experience of Microsoft software (Word, Excel and Outlook).
- Good written and verbal communication skills.
- Demonstrate a strong professional telephone manner with experience of working in a fast-paced environment (desirable, but not essential).
- Customer service experience (desirable, but not essential).

You will be offered a competitive salary with bonuses awarded on team casework completed against business targets. Qualification for this will be based on quality of the work produced with a secondary criterion of quantity.

They also offer Perkbox Employee Benefit Scheme and Free Parking.

Moulton Park, Northampton.

Total 40-hour week:
9am - 5pm 2 days
9am - 7pm 2 days (overtime paid)
9am - 5pm (Fridays)

Closing date for this role will be Friday 3rd May 2019.
Interviews will take place on Wednesday 8th May 2019.
Start date will be Tuesday 28th May 2019.

Contract end date will be Friday 30th August 2019.

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