Front Line Support Technician - Poole

Additional Resources Ltd
21 Apr 2019
04 May 2019
Contract Type
Full Time

Front Line Support Technician – Poole

Salary: £18k + Bonus + Pension + Free car parking + 33 days holidays

The company

Excellent opportunity to work for a company who’s expertise spans from the cloud to the desktop.

The company helps its customers to enable their people with enterprise class Cloud IT infrastructure and to maximise the true potential of their business with market leading SAP applications such as SAP Business One and SAP Business ByDesign

My Client is a SAP & Cloud IT Services Company. The company is a Gold Partner and one of the top SAP Business One partners worldwide. With over 300 implementations, their expertise in SAP is second to none and this enables them to deliver highly tailored and effective solutions to their customers.

The company combine their Microsoft Gold Certification with a broad hand-picked portfolio of technologies to deliver their own Cloud IT Services, a fully managed Cloud IT service tailored to the specific needs of their customers.

The Role

Our client seeks a high-calibre individual to join a well-established team to provide first line support for both applications and infrastructure products and solutions. Application support centres around the outstanding business system SAP Business One and related products. Infrastructure support involves all aspects of hardware, operating systems, networking and other related disciplines. You will be primarily responsible for incident logging, agreeing priorities and setting realistic expectations of resolution with customers, assigning and managing the technician’s queues, updating the end users, dealing with simple first line issues and maintaining support contracts. After training you may be expected to assist with the resolution of basic support issues. Appropriate product training, orientation and mentoring is provided in a combination of structured training, self-paced learning and vocational coaching.


Candidates should have experience in providing technical support in a help-desk environment or other relevant experience in a customer service oriented and customer facing environment.

Degree level education an advantage.

Understanding of Active Directory/Group Policies

Understanding of anti-virus products and technologies

A good working knowledge of PC hardware, networking principles and Microsoft Server Operating systems.

Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook

Excellent communication skills and experience of dealing with customers

Good communicator with a professional telephone manner

Well-presented and a welcoming and friendly manner

Efficient and professional

Good time management

Multitasker with a can-do attitude

Flexible and tenacious

Advantageous skills:

Working knowledge of Microsoft RDS, SQL, Solarwinds Nable, Veeam

Working knowledge of backup technologies

Strong working knowledge of Microsoft Windows Server operating systems

Strong working knowledge of Citrix and Microsoft RDS

Scripting (Powershell etc)

Articulate and attention to detail

Good interpersonal skills

Good communicator

Customer service oriented

Ability to think laterally under pressure


Minimum GCSE or equivalent Maths and English - grade C or above

Important Information: We endeavor to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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