Front Line Support Technician - Poole
Front Line Support Technician – Poole
Salary: £18k + Bonus + Pension + Free car parking + 33 days holidays
Excellent opportunity to work for a company who’s expertise spans from the cloud to the desktop.
The company helps its customers to enable their people with enterprise class Cloud IT infrastructure and to maximise the true potential of their business with market leading SAP applications such as SAP Business One and SAP Business ByDesign
My Client is a SAP & Cloud IT Services Company. The company is a Gold Partner and one of the top SAP Business One partners worldwide. With over 300 implementations, their expertise in SAP is second to none and this enables them to deliver highly tailored and effective solutions to their customers.
The company combine their Microsoft Gold Certification with a broad hand-picked portfolio of technologies to deliver their own Cloud IT Services, a fully managed Cloud IT service tailored to the specific needs of their customers.
Our client seeks a high-calibre individual to join a well-established team to provide first line support for both applications and infrastructure products and solutions. Application support centres around the outstanding business system SAP Business One and related products. Infrastructure support involves all aspects of hardware, operating systems, networking and other related disciplines. You will be primarily responsible for incident logging, agreeing priorities and setting realistic expectations of resolution with customers, assigning and managing the technician’s queues, updating the end users, dealing with simple first line issues and maintaining support contracts. After training you may be expected to assist with the resolution of basic support issues. Appropriate product training, orientation and mentoring is provided in a combination of structured training, self-paced learning and vocational coaching.
Candidates should have experience in providing technical support in a help-desk environment or other relevant experience in a customer service oriented and customer facing environment.
Degree level education an advantage.
Understanding of Active Directory/Group Policies
Understanding of anti-virus products and technologies
A good working knowledge of PC hardware, networking principles and Microsoft Server Operating systems.
Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook
Excellent communication skills and experience of dealing with customers
Good communicator with a professional telephone manner
Well-presented and a welcoming and friendly manner
Efficient and professional
Good time management
Multitasker with a can-do attitude
Flexible and tenacious
Working knowledge of Microsoft RDS, SQL, Solarwinds Nable, Veeam
Working knowledge of backup technologies
Strong working knowledge of Microsoft Windows Server operating systems
Strong working knowledge of Citrix and Microsoft RDS
Scripting (Powershell etc)
Articulate and attention to detail
Good interpersonal skills
Customer service oriented
Ability to think laterally under pressure
Minimum GCSE or equivalent Maths and English - grade C or above
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.