Processing Service Analyst

Location
Sheffield
Salary
Negotiable
Posted
23 Apr 2019
Closes
21 May 2019
Ref
00094576
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
The opportunity to become a part of an established, growing team in an operational shift roster and be responsible for the pro-active monitoring of all the Processing Payment systems and platforms running varied OS systems including UNIX, Windows and IBM mainframe. Managing and resolving incidents, meeting SLA/OLAs driven by customer, operational process and procedures. To become a key player and familiar with company operations.

Responsibilities

- Helpdesk function including Tier 1 and 2 support of the Processing and Operational services and systems.

Tier 1

o Monitoring using their event management tools which are used to flag an incident and aid any troubleshooting.
o Management and ownership of the Processing Incident management process.
o Internal and external Stakeholder Communication.
o Ownership of Processing Problem management.
o Change Management and the review of any Process related change which could or will impact the Processing services.

Tier 2 support including

- Management of POS and ATM devices providing trouble shooting and incident resolution.
- Trouble shooting incidents taking preventive action to resolve incidents and to restore service as quickly as possible.
- Application management - Able to start and stop application interfaces, work through logs, rates, files transfers, rerunning of batch jobs this is not exhaustive list and will require Tier 2 to pin point and trouble shoot, reactively but also proactively any incidents or problems.
- Manage internal scheduling and Operational tools which provide critical scheduled jobs that provide troubleshooting documentation and require documentation updates and new jobs to be written to support the services.
- Undertake less critical change controls, such as key changes and scheduler changes.
- Manage and own both minor and major incidents whilst working under pressure.
- Generation of Incidents using Remedy
- Ownership and management of all Processing incidents utilising their incident management process.
- Identify and generate processes and procedures as and when required.
- To inform and disseminate information throughout the Operations teams.
- Both the creation and distribution of reports on an ad hoc basis.
- Communication to external stakeholder including customers and 3rd party suppliers.

Some of their other benefits include;
- Optional Private Healthcare cover
- Generous Pension Contributions
- 25 days holiday plus Bank Holidays (made pro-rata for part-time or shift workers)
- Death in Service Benefit (up to 4 x annual salary)
- Access to a cycle work scheme
- Free on-site Parking
And many more!

A full job description is available on the careers page via the link you will be sent by email after applying on here...

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