Software Support Consultant (1-9pm)

Recruiter
i4 Recruitment
Location
Norfolk
Posted
14 Apr 2019
Closes
10 May 2019
Contract Type
Permanent
Hours
Full Time
Software Support Consultant – Norwich, Norfolk – £20-24k - US Hours - 1-9pm

This is a superb opportunity to join a successful SaaS Business based in Norwich. Working within a fast paced environment, you will be expected to efficiently onboard any new or potential clients to the platform. You will:

Support clients in their initial setup of the platform by:

Performing initial technical conversations with the client to ensure that we understand their business case and then configure, test and deploy the necessary platform configuration to achieve their goal

Answer any questions pertaining to extracting the best value from the platform

Troubleshoot and, where possible, fix any platform issues through configuration amendments

Log and manage any bug tickets

Provide any custom scripts, written in Javascript, which enhance the client's platform out-of-the-box functionality

Perform tailored user training sessions via WebEx

The role is a varied and interesting position with a significant amount of responsibility and a steep learning curve. You will be working with some of the biggest and most recognisable brands in the world.

Role Requirements:

Skills

Excellent written and verbal communication skills

Technical understanding of website development - JavaScript, HTML and CSS knowledge is essential in order to allow for detailed conversations with client technical teams

The ability to multi-task, prioritise and manage time efficiently

Strong attention to detail

Able to work under own steam and also as part of a wider team

Experience

Proven customer support or project management experience, preferably gained within in a technical or software business

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