Managed Service Specialist
Job Title: Managed Service Specialist Location: Bournemouth - BH8 8AQ Salary: salary Competitive Plus Benefits Start Date: ASAP Duration: Full Time Permanent Due to our continued success and growth plans we are now looking to recruit a M anaged Service Specialist to join our team based at our head office in Bournemouth Town Centre. Managed Service Specialist Job Description : Gilmond Consulting provides IT systems and services to the energy retail sector which have been specifically developed in-house with a single point of data entry, sophisticated workflow management and automated industry interaction. The Operations Team provide highly skilled support on our core systems to clients, ensuring business impacting issues are kept to a minimum whilst delivering an excellent experience. Managed Service Specialist Responsibilities: Manage Industry accreditations, via a project methodology, for new entries into the market. Assist with all pre and post onboarding activities for new customers. Liaise with 3rd party energy/industry vendors to manage active work streams. Provide operational support to Gilmond customers on core business software systems, including Supply Flow Manager and Energy Business Solutions. Manage and prioritise the delivery of Incident or Service Requests using the internal ticketing system and other platforms. Investigate, identify and diagnose errors to apply fixes or workarounds and minimising business impact. Investigate system records and resolve queries. Liaise with and provide client representatives updates regarding active work streams. Work with other in-house IT and Development teams to ensure client requests are delivered to expectations and assist with future business projects. Identify and manage service improvement initiatives to enhance the client experience. Contribute to the in-house knowledge library and share expertise to enhance the business and client experience. Assist with monthly reporting. Assist with user acceptance testing. Assist with training of future clients and colleagues. Writing of user guides, and processes. Process Mapping as and when required. Managed Service Specialist Key Skills: Electric or Gas Industry Knowledge essential. A passion to deliver and maintain excellence in customer service. Organised and self-motivated. Ability to multi-task and manage own workload. Good analytical and problem-solving skills. Good attention to detail. Confident and effective communicator. Positive and flexible 'can-do' attitude with a willingness to go above and beyond for both the team and clients. Quick learner. Good understanding of Microsoft Office applications, Outlook, Word, Excel and PowerPoint. Previous energy industry experience preferable. What We Offer our Managed Service Specialist: A competitive salary + benefits. Exceptional development opportunities. 25 days' holiday. Pension contribution plan. Great staff culture and working environment. Free hot and cold drinks. Free fruit bowls replenished daily. If you feel you have the relevant skills and experience to carry out this Managed Service Specialist role then apply today for the chance to be considered for an early interview.