Network Field Engineer

iRecruit Partners Ltd
Edinburgh Technopole
20 Apr 2019
21 May 2019
Contract Type
Full Time

iRecruit Specialist is working with a client that is in search for a Field Service Engineer to cover Scotland area to provide on site IT Support and resolutions to the customers of the company. The salary on offer is £23000 - £25000 DOE and a company Van.

Key Tasks:

• Receipt and response to customer calls from service desk

• Diagnosis and resolution of logged problems

• Have an understanding of the SLA requirement on each call logged

• Ensure call is updated and closed in a timely manner

• Escalation of issues where relevant

• Adherence to company H&S and Quality procedures

Key Technical Skills Required:

• A good knowledge of Networks and configurations

• Experience with Cisco products

• CCNA qualified or capability to attain accreditation

• A good knowledge of Microsoft Products

• A good understanding of Infrastructure within an IT environment

• Ability to provide data cabling work when required

• Good all-round troubleshooting skills

Personality skills:

• Must be self-motivated

• Must be able to work un-supervised, on own initiative

• Must have good communications skills

• Must be a logical thinker

• Must work well in a team environment

• Ability to share information

• Be confident in both spoken and written communications

• An excellent problem solver with strong analytical skills

• Someone who likes to keep up to date with the latest technology

• Can meet deadlines and maintain high standards even when under pressure

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