IT Helpdesk Manager
IT Helpdesk Manager, Abingdon, £30,000-£35,000
MARS Recruitment are proudly working with one of the area's leading providers of IT solutions to businesses across the South of UK. Passionate about their people, clients, technology, innovation and creative, they now seek a likeminded IT Helpdesk Manager to help develop this brand new Helpdesk function.
The IT Helpdesk Manager will be expected to manage a team of 8 and growing IT Support Engineers, ensuring a high level of service and support is being delivered to their external customers. You will schedule engineers to customer sites, ensuring that all support tickets are closed within the agreed SLA's and that the Engineers time is recorded against their assigned work.
This IT Helpdesk Manager vacancy would perfectly suit someone who has transitioned from a hands on 1st/2nd line support role into a hands off management role. You will ideally have experience in managing support staff, scheduling their work on a daily basis, answering and closing support tickets, setting SLA's and implementing best practice like ITIL.
Knowledge & experience in the following areas would be an advantage but not essential:
- Experience in a customer facing role
- Team lead / management
- Experience of computer / networking hardware
- Office 365
- Windows Server implementation
- ITIL Certification
This IT Helpdesk Manager role is offering a salary of £30,000 - £35,000. There is also a 4% pension contribution and Healthcare benefits.
If you're looking for a new team lead / management role while remaining technical and hands on, please do not hesitate to contact Charlie at MARS Recruitment.
MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time.
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).