Technical Specialist - VMWare and Windows
Working for KITS you’ll experience an exciting mix of collaboration, innovation and creativity within a high performance fast paced environment. We set ourselves challenging goals and have high expectations of what we deliver to Kingfisher.
We think work should be rewarding, fun and sociable, and we want our people to get the most out of every day. We therefore look for people who live our values, and have the skills, knowledge, energy, and passion to deliver the KITS strategy.
This role sits in the Enterprise Platforms (EP) team, within Infrastructure Services. In this role you will be expected to resolve complex technical service issues, perform general support, delivery and development activities against a variety of Technical Services that fall under the EP teams. This role is a predominately Operational role, with an expected 60/40 operational to delivery workload split.
What you will be doing
As a Technical Specialist for VMWare and Windows Platforms you will be providing complex 3rd-line technical issue root cause analysis and remediation across the EP portfolio of Technical Services, engaging product vendors as required. You will be delivering service in-line with the EP Core KPIs (SLA, Aged Incident and off-shore volume targets).
In this role you will be supporting our "shift left" initiatives by authoring/ maintaining technical service documentation including Design, DR, SOPs and Work Instructions as well as running handover sessions with off-shore, near-shore and on-site teams to up-skill/ reduce mean-time to resolution for user issues. You will be engaging customers and key stakeholders for feedback and establishing improvement plans and feeding-back on progress on an ongoing basis, measuring the success of related outcomes as well as driving consistency across all locations through definition and implementation of group standards and processes.
The Technical Specialist for VMWare and Windows Platforms role will see you enabling successful delivery of new services in-line with the EP Portfolio and assessing/ reviewing and contributing to new Technical Service design
What we are looking for
To be successful in this role, you will have previous experience working in a 3rd-line technical support role, recognised as "SME" for relevant Technical Services relating to the role. You will have a "Technologist" mindset - awareness of vendor product roadmaps, general industry challenges and an ability to translate these into a plan to develop services with demonstrable feedback-driven approach to Service Improvement.
You will have had experience working within an "Enterprise" scale organisation with a globally disparate user-base with relevant experience working with managed service providers and third parties.
Key Technical Services: VMWare, vCenter, vSphere, ESXi, vRops, Power CLi, Zerto, xClarity, StorMagic, IBM Director, Veritas Cluster Services, Microsoft Windows Clustering, Microsoft Server Operating Systems - Windows Server /2008r2/2012/2016 alongside integration, configuration and tuning of these across the technical service portfolio.
Becoming part of Kingfisher is a fantastic opportunity, we want to be able to provide our employees with roles that engage them, alongside a competitive benefits package that allows our employees to feel a valued part of our team.