2nd Line Support

19 Apr 2019
21 May 2019
Contract Type
Full Time

2nd Line Support

Norwich, Norfolk

Job Type - Permanent

Salary - 25K to 30K

We're looking for a Desktop Support Technician / 2nd Line Support Technician to join a great business in Norwich

The overall purpose for this role is to ensure that business systems, and office environment, including remote working facilities, are suitable and operational to enable team members to work efficiently and effectively. The post will report to the IT Support Manager to ensure that the company's business systems (ICT, hardware and software, phones, printers, etc.), processes and environment (office facilities, etc.) are appropriate and operational across all offices.

This will involve managing assigned cases and assisting other team members when necessary. You will need strong communication skills to update our customers about the status of their outstanding cases on a regular basis. A duty engineer rota is in place for occasional out of hours' support. The candidate would ideally have at least 5 years' experience from working within either an internal or outsourced IT department.

Key skills:

Utilise investigative lines of questioning in order to perform effective and informative troubleshooting activities

Resolve escalated calls to a very high standard

Ensure that customers are consistently managed with a very high calibre of professionalism

Take ownership of calls

Perform on-going and pro-active administrative IT tasks, with high levels of integrity

Please apply with your most recent CV for consideration.

Keywords - IT Support Engineer, Desktop Support, 2nd line support, desktop engineer, 2nd line engineer, Senior IT Engineer, senior IT Technician

Commutable from - Great Yarmouth, Lowestoft, Beccles, Fakenham, Dereham, Thetford, Watton

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