IT Team Leader

Randstad Employment Bureau
19 Apr 2019
01 May 2019
Contract Type
Full Time

Manage the effective and efficient delivery of quality Information Technology Infrastructure services and support at agreed Service Level Standards.


  • Capacity Management - Ensure that the capacity of the IT Infrastructure matches the evolving demands of the business in the most cost-effective and timely manner.
  • Availability Management - Ensure that the capability of IT Infrastructure is optimised to deliver a cost-effective and sustained level of availability that meets agreed Service Level Standards.
  • Configuration Management - Manage, monitor and maintain a register of all IT Infrastructure items and services by identifying, controlling, verifying and recording the items and versions in existence.
  • IT Service Continuity Management - Ensure all required IT technical and service facilities (including computer systems, networks, applications, telecommunications, technical support and Helpdesk) can be recovered within required and agreed timescales.
  • Recommend improvements to the purchase of Information Technology & Telecommunications hardware & operating software
  • Recommend improvements to Information Technology and Telecommunications infrastructure and design across the companies
  • Change Management - Manage the Change Process for hardware, communications equipment and software, system software, 'production' applications software and all documentation and processes associated with the running, support and maintenance of production systems.
  • Release Management - Manage the Release Process to ensure the protection of the production environment and its services when Change occurs to hardware, communication equipment and software, system software and 'production' applications software.
  • Security Management - Manage the Security Process to ensure the confidentiality, integrity and availability of data and the security of hardware and software components.
  • Quality & Risk Management - Minimise the impact of all of the above on Service Level Standards by ensuring all activities and processes are performed to agreed quality and risk management standards.
  • Performance Reporting - Provide weekly and monthly service level reports.


  • Strong experience in a similar role
  • Advanced Computer infrastructure and operating systems skills
  • Leadership
  • Strong Interpersonal Communication
  • Strong Planning methodology/ Project Management
  • Time Management/Organisational skills
  • Teamwork
  • Conflict Management
  • Ability to develop and mentor staff
  • Excellent written communication skills, able to articulate reports to Executive level.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

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