IT Service Desk Analyst

Latcom Plc
19 Apr 2019
21 May 2019
Contract Type
Full Time

Job Role

The role is to provide excellent 1st and 2nd line technical support to office based and remote users. You will be the first point of contact for incidents, faults and a range of service requests. Providing excellent customer service, you will respond effectively to queries from the business taking ownership to ensure they are handled in an efficient, timely manner in line with service objectives. You will share knowledge with peers and the broader IT team as required, contributing suggested efficiencies and service improvements in processes and applications and maintaining accurate and up to date system documentation. You will contribute to ongoing IT initiatives and projects as required

Skills Required

  • The successful candidate will have previous IT Support experience from a professional services background
  • Experience supporting; Win 7, Office 2013, Active Directory, Exchange, Avaya IP Telephony, TCP/IP, DNS, VPN's, DHCP and Windows Server
  • Please be aware this role require occasional travel to offices, including; London. Hours of work 8.45-5.30pm

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