Technical Support Engineer

Recruiter
Team Jobs
Location
Poole
Posted
18 Apr 2019
Closes
26 Apr 2019
Contract Type
Permanent
Hours
Full Time
Technical Support Engineer

Salary: Up to £24,000 Per annum, depending on relevant skills and experience

Benefits: Flexible working hours, 23 days holiday plus all bank holiday, Income protection and Death in Service packages, Pension, free parking and excellent career development and training opportunities!!

Location: Poole

Vacancy: Reason: Growth and Expansion

TeamJobs is excited to be working with an expanding and stable leading Electronics Manufacturer in the Poole area. part of what makes them so successful is down to their highly motivated and dynamic staff. They recruit those whose honesty, integrity, initiative and creative approach to problem-solving shine through.

I am on the lookout for a Technical Support Engineer to join a dynamic team in a fast-growing company. You will be responsible to troubleshoot technical problems, diagnosing reported issues and providing an end to end resolution for existing and new customers on a range of products. You will be working very closely with the engineering team and provide feedback on reported issues.

The successful candidate will be fully trained by the Chief Engineer and report to the Head of Engineering.

Duties and Responsibilities:

Technical Support

• Provide comprehensive pre-and post-sale technical support, responding to phone calls and emails quickly and professionally using Zoho Desk to record the details of all contacts.

• Deal with each reported issue thoroughly by clarifying the issue, investigating and then resolving to the customer's satisfaction.

• Manage product returns through the RMA process keeping to agreed timescales, ensuring customer satisfaction.

• Escalate customer issues to the Chief Engineer when necessary

• Provide test support to the development team in order to ensure products are performing to expected standards and operating within set parameters.

If this is you and would like to find out more about this exciting role then please get in touch today, all applicants will be treated in the strictest of confidence.

Thanking you in advance for your application

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