Credit Controller

19 Apr 2019
03 May 2019
Contract Type
Full Time

Job Title: Credit Controller

Location: Hove

Salary: £22,000 - £23,000 plus company bonus

Temp to Perm position

Full time: Monday-Friday 9am-5pm

Our client is looking for a Credit Controller to service a portfolio of around 25 - 30 clients with around 1,200 live customer accounts.


  • Competent handling of collections on a portfolio of around 1,200 live customers
  • Achieving collection campaign targets
  • Providing excellent customer service and building good relationships with clients
  • Accurate maintenance of up to date client/customer narrative, ensuring all calls made and received are logged
  • Portfolios monitored on a monthly basis and concerns highlighted where appropriate
  • Maintenance of bad debt levels ensuring personal collection targets is maintained
  • Competent handling of complaints, ensuring good outcomes and lessons learnt
  • Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required
  • Undertaking verification of sales ledger balances and verification of individual invoices
  • Ensuring debtor litigation is carried out to a high standard.
  • Liaising with solicitors and clients regarding debtor litigation cases, ensuring costs are kept to a minimum
  • Build an excellent relationship with your clients
  • Work with internal departments to ensure client's sales ledgers are in good order
  • Ensure prompt reporting to line management and Client Managers where issues of concern arise
  • Monitoring and promptly amending funding and credit limits in line with the security of our funding
  • Dealing with customer queries as appropriate
  • Performing any other duties as requested by your line management


  • Credit control experience
  • Excellent telephone manner
  • Good communication skills both written and verbal
  • Good PC skills - especially proficient in Microsoft outlook and excel
  • Process driven with a desire to improve/understand processes and customer experience.


  • An understanding of the litigation process relating to the insolvency and traditional recovery routes.
  • A qualification in customer service

For more information please contact James Naylor at Clearline Recruitment.

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